Khách sạn Thân thiện với thú cưng tại Texas, Hoa Kỳ

Second time staying here. So convenient with the airport shuttle. A great place to relax during a layover.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

Forgot to check out but turn in keys and took shuttle to airport, beautiful place to stay, friendly staffing and drivers. Pets allowed

Trải nghiệm khá dễ chịu. Các nhân viên đã hỗ trợ chúng tôi trong suốt một tuần đào tạo rất nhiệt tình và đáp ứng nhanh chóng nhu cầu của chúng tôi. Mariam, ở quầy lễ tân, sẵn lòng hỗ trợ và giúp đỡ khi được yêu cầu. Vị trí của khách sạn và các tiện nghi cũng rất tuyệt vời. Trải nghiệm tổng thể rất dễ chịu.

Vị trí gần sân bay và có xe đưa đón theo lịch trình đón và trả khách ở lề đường bên ngoài tầng đến vào lúc nửa đêm. Người lái xe rất thân thiện, phòng sạch sẽ và bãi đậu xe miễn phí. Hầu hết hành khách đi qua máy bay. Bữa sáng bao gồm cà phê, trái cây và bánh mì nước trái cây bắt đầu lúc 6 giờ. Hạn chế lớn nhất là máy lạnh đã cũ, ồn nên tôi phải đành chịu.

Wonderful suite ! Great experience beside a 6.00AM wake up call that wasn’t requested… But they did a commercial gesture on my bill.

地理位置好，交通便利，性價比高，衞生條件好，服務熱情。

Phòng rất sạch sẽ và rộng rãi. Vị trí tuyệt vời. Dịch vụ đỗ xe có người phục vụ với giá 35 đô la một đêm. Giá cả hợp lý. Chắc chắn sẽ quay lại.