Khách sạn Thân thiện với thú cưng tại Grand Est, Pháp

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

The hotel ”la bourse” is very conveniently situated, some 4 minutes on foot from the main station and even closer to the city center with it's bars and shops. Although the center is still a little bit away, it's too loud, to sleep with the the window open. The house and the rooms are in a likeable, past-decades-style and - for example - a big reproduction of an 19th-century picture of a local factory in the room is a very nice alternative to the standard-modern-”art” so many hotels display. Sadly the whole house seems a little bit worn off and especially the breakfast room is quite inconvenient. Not five, but six or seven stars should be granted for the concierge service. The head of reception is an example of style and dignity and treats his customers with great formality and respect. Especially those, who have a traditional sense of good behavior, will probably enjoy the acquaintance and likewise the stay.

The location was great and at walkable distance to two different metro stations and Louvre. With lots of restaurants and cafes nearby and a supermarket right across the street. There is a mini fridge below the TV stand which is great to keep my figs and peaches fresh. Staff was helpful and polite by greeting us every morning. Highly recommend this hotel.

Room was spacious, good and clean. The only thing was that the reception hours need to be communicated properly. We arrived at least half hour before the stated closing hours but already no one there. As we booked through trip.com, we didn’t receive the instructions to the safe where they dropped all the keys for « late » guests. But obviously we weren’t even late as mentioned, we arrived before the reception closing hours. Thankfully we met a gentleman who had the safe’s access code and we were able to retrieve our room keys

When I booked the rate given was EUR 108 inclusive of tax, and to pay at property. I did not include breakfast. However, when I arrived they charged my EUR 145. No details printed. They only send me the invoice via email after I have left the hotel. Then only i realized the amount was different and they added breakfast without telling me! We didn't take any breakfast as I assume it was how I booked earlier via Trip.com.

L'emplacement de l'hôtel proche des rues piétonnes et commerçantes permet de se déplacer à pied. Bonne literie Chambre propre Dommage que le revêtement du plafond dénote un peu avec le reste de la pièce (donne une impression de vétusté) La mise à disposition de boissons et gâteaux à toute heure ainsi que l'”aperitivo” sont un plus durant le séjour et sont très appréciables Le personnel est très accueillant et disponible Très bon Séjour

Hôtel très bien placé. Un petit bémol pour le parking, il est très difficile, voir impossible de trouver des places gratuites à proximité. Le rapport qualité prix est bon et le personnel très accueillant. Nous n'étions pas coté rue, donc pas de bruit la nuit, c'est appréciable.

They have charged me again claimed no payment was received by trip booking. So I want to get my refund from you as I can’t pay twice.