Các đánh giá H+ Zuerich

Phản Hồi Từ Khách Sạn: Dear guest,We have taken note of your feedback and would like to address a few points clearly and precisely. First of all, we would like to stress that we welcome all reservations and guests to our hotel - regardless of the platform through which the booking is made. This is also evident from the numerous positive reviews from guests on Ctrip.However, we must point out that your behavior during your stay on site does not correspond to the respectful behavior that we expect from our guests. Respectful communication is the basis of a good exchange and unfortunately your reaction was not in a way that contributed to a constructive solution.Furthermore, we would like to clarify that bookings made through third parties - such as Ctrip in your case - cannot be changed or canceled directly with us. Changes and cancellations must be made through the third party provider with whom the booking was originally made. This practice is common and should be known before booking.We understand that you are disappointed, but we would like to stress that your rating in this case is greatly exaggerated and does not reflect the actual course of the stay. We always strive for fair and transparent communication and in this case we have done everything we can to address your concerns, but this was made difficult by your negative attitude on site.We acknowledge your feedback, but would like to point out that such reviews do not reflect the full service we offer our guests.Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Jason, Thank you for your great review! We are delighted that you were so satisfied with our service, the location and the nearby Asian restaurants. Your praise means a lot to us and we are pleased that you are recommending us.We hope to welcome you back soon!Best regards,Your team at H-HotelsSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Kapil,Thank you for your review and your positive feedback! We are very pleased to hear that you liked our hotel, especially the cleanliness, the location and our helpful staff. It is also nice to know that you had a pleasant stay.We have noted your comment about the room sizes.We hope to welcome you back soon and thank you for your recommendation!Best regards,Your team at the H4 Hotel SolothurnSergej Rosenberg – Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your feedback. We are pleased to hear that you enjoyed our location and found the rooms comfortable. However, we sincerely apologize for the issue with the duplication of payments at reception, and we regret that the lounge and bar did not meet your expectations in terms of pricing.We will address these concerns to ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay.Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest, Thanks a million for leaving us this lovely review of your recent and delightful stay at our H+ Hotel. We are grateful for your kind words confirming that your impressions met your expectations, and we already look forward to enabling your future visit just as pleasant.Kind regards,Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the friendliness of our staff and the condition of the hotel. We understand that the lack of air conditioning and the cleanliness of the bathroom did not meet your expectations. Please be assured that we take your comments seriously and will address these issues promptly. Our goal is to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short in this instance. We hope you might consider giving us another chance to better serve you in the future.Best regards,Your H-Hotels Team,Anika Müller - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest,Thanks a lot for your positive rating and nice feedback. Please come back soon for another enjoyable stay. Greetings from Zürich. Kind regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest, Thank you so much for your wonderful review! We are delighted to hear that your trip to Zurich was amazing and that you found our hotel comfortable and clean. Your kind words mean a lot to us, and we hope to welcome you back soon for another great stay!Best regards, Your H-Hotels Team, Chiara Morano – Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your perfect rating! We are thrilled to hear that you appreciated the early check-in option and our friendly service. It’s great to know that everything met your expectations.We look forward to welcoming you again in the future!Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Best regards,Your H-Hotels Team,Anika Müller - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the H+ Hotel Zürich. King regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Zürich. King regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager