Atour Hotel Zhangjiajie Tianmen Mountain Cableway

Tôi ở đây ba đêm. Mỗi lần ra ngoài, tôi đều tháo thẻ điện và mở cửa sổ để thông gió. Kết quả là sau khi tôi về, máy điều hòa đã được đặt ở mức 16oC và 16oC. Khi tôi về vào một ngày nắng nóng, con tôi bị cảm và sốt. Mình đã phản hồi nhưng kết quả vẫn chưa được ghi nhận nên chỉ chấp nhận đánh giá không tốt.

I had a wonderful experience during my stay at this hotel. What stood out the most was the exceptional service provided by an employee at the counter named Meesa. She went above and beyond to assist us, offering great restaurant recommendations and ensuring we had everything we needed, including providing water during our multi-night stay. Her dedication and genuine care for guests truly reflect the high standards of hospitality that every hotel should strive for. Meesa is an excellent example of service-minded professionalism, and her efforts made our stay even more enjoyable. I highly recommend this hotel and applaud the team for their commitment to great service. I had a pleasant stay overall, but there was an issue on the first night that affected my experience. My sleep was disrupted due to a strong smell of smoke coming from another room, which somehow entered my room. This was disappointing as it impacted my comfort during the stay.