Tài Khoản Khách
2 tháng năm, 2024
If you are young and can afford to stay here, I would flat out advise you to look elsewhere. I would also highly recommend this staff be enrolled in an age discrimination course. One quick note before the review - if you only speak English, you will find your conversations to be rushed and the instructions they provide to be very disorganized. Follow up questions will be met with frustration. Moreover on the age discrimination - we were disrespected by the staff both upon check in, then again when on the phone asking about the faulty AC unit, and again when providing the receptionist feedback that we received a poor experience with our massage. What was the most shocking part, and the reason for this review is the absurdly unprofessional and physically hostile experience I had with the owners son (manager). I shared my experience with the receptionist and he walked right up to me less than a foot from my face, trying to physically intimidate me, and told me this therapist had something like 30 years of experience and had worked on royalty - not even taking a second to receive my feedback. He then raised his voice to say he WILL NOT be giving us a refund. And later went on to accuse my wife of not being able to afford it? As if we cared about a $40 reimbursement at a $700+ night stay. Your parent’s hotel is plenty within our means. Manager, if you’re reading this, all we wanted was to share our feedback and get an answer for a product we paid for, then didn’t at all receive the experience that was advertised - being that it would be a simple massage from a trained masseuse. Also, do you try to physically intimidate all of your customers who provide critical feedback, or just the young ones? You really need your check yourself. I think the young people reading this would find it offensive that, as you pointed out in your response to my wife, that all we were driving toward was a refund and that we should book a stay at a hotel that was more in a more in a price range. When, in reality, we were trying to share feedback in a professional manner. It’s a shame your response was not reciprocal.
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