Các đánh giá Zonar Zagreb by Maistra City Vibes

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your impressions following your stay at Zonar Zagreb.We’re glad to hear that much of your stay met your expectations. However, we regret to learn of your disappointment regarding the pool access during your visit. We strive to provide accurate and up-to-date information across all booking platforms.Because the pool operates only during its designated season, we inform arriving guests of its status at check-in and, whenever possible, arrange alternatives. In your case, we extended complimentary access and transfers to partner hotels with indoor pools so you could still enjoy a swim during Zagreb’s cooler period. We regret that this solution did not meet your expectations.Regarding the refund you mentioned, Trip.com can confirm the precise amount processed for your reservation and may provide any further clarification you require.We appreciate you highlighting the positive elements of your stay and hope to welcome you back when the rooftop pool and bar are once again in full swing. Experiencing our skyline views on a sunny day is something we’d love you to enjoy firsthand.Kind regards,Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Mr. Veljovic,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the unique urban vibe of our hotel and had a pleasant stay. It’s fantastic to know that our breakfast offerings met your expectations and that you found plenty of delicious options to start your day.We’re especially grateful for your recognition of our reception team. We will be sure to pass along your wonderful feedback. It’s always rewarding to hear that our team goes above and beyond to make our guests’ stays memorable.We truly appreciate your feedback and hope to welcome you back again in the future. If you ever find yourself in the area again, we’d love to have you stay with us.Best regards,Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your feedback. We are sorry to hear about your experience at our hotel, your comments are important to us, and we are working to improve our services. We hope you will give us another chance in the future. Kind regards, Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for choosing Zonar Zagreb hotel for your stay and for taking this time to leave us feedback. We are truly sorry to hear that your stay did not meet your expectations. Your opinion is extremely valuable in helping us improve our services. We apologize for the discomfort caused by the lighting and air quality in the room. We understand how important these factors are to our guests’ comfort and will take your feedback into consideration. Satisfaction of guests is our primary goal. We are sorry to hear that the duvet and the air quality negatively impacted your health during your stay. We take cleanliness and air quality seriously and we stay at the top of the laws, rules and regulations of national standards of cleanliness. We genuinely appreciate you bringing these issues to our attention, and we hope you will give us the opportunity to welcome you back for a more comfortable and enjoyable experience. Kind regards,Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear JayJS,Thank you for choosing Zonar Zagreb hotel and thank you for your kind words! We're thrilled to hear that you enjoyed the room, the view, and the service during your stay. We're also happy that the location worked well for your travels. We hope to welcome you back in the near future.Kind Regards,Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Zonar Zagreb hotel and thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the cleanliness, comfort, and delicious meals during your stay. It’s great to know our staff made a positive impression as well. We truly appreciate your kind words and hope to welcome you back again soon!Kind regards,Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Kingsleyhaha,Thank You for choosing Zonar Zagreb hotel for Your stay and thank You for taking Your time to leave us feedback. We are thrilled to hear that you enjoyed the convenient location and the view from your room. It's great to know that you felt the value was good for the price. We truly appreciate your recommendation and hope to welcome you back soon! Kind regards, Zonar Zagreb Tribe team

Phản Hồi Từ Khách Sạn: Dear Guest,Thank You for choosing Zonar Zagreb hotel for Your stay and thank You for taking Your time to leave us feedback. We are thrilled to hear that you enjoyed the room that we have provided you, as well as the kindness of our staff. It's great to know that you felt the value was good for the price. We truly appreciate your recommendation and hope to welcome you back soon! Kind regards, Zonar Zagreb Tribe team