Các đánh giá Esplanade Zagreb Hotel

Amazing hotel and 10/10 service. The room service was excellent and they allowed us a late check out until 2pm

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Its a beautiful hotel, rooms are clean.

Service is good and location is near station. However the room look a bit old but it is very big

Absolutely loved its location. The interior of the hotel was really posh & the rooms were well-furnished.

Wonderful experience. The hotel is just unbelievable. Excellent service

Luxurious stay and what a hotel !  Worth a visit if one is not staying !  Location is excellent as just steps away from the buzzing streets and main centre to the station !  Rooms are comfortable . Breakfast packed with nth choices and delicious being quality led !  The warmth at the reception and also lovely staff at all points  Excellent days spent and will remember !

Excelent, clean, room is great!

Perfect stay! Location perfect and beautiful christmas setting

Interesting hotel with the history, I was so curious to know about it. It looks much older then in pictures The gym is good And I definitely recommend you to order breakfast, it’s astonishing! In Michelin restaurant, tea and coffee just amazing We liked our stay a lot

Exceptional service and an unparalleled experience make it the definitive choice for your stay in Zagreb.

Amazing well-located hotel that exudes the old world charm. Fascinating story about how it started (It was built for passengers of the Orient Express in 1925), Well appointed room with good facilities and a nice selection of TV channels globally. It features several fine-dining restaurant and bistro. One day we had breakfast at Le Bistro before leaving for the airport. It took one of the dishes a bit longer to come in and unexpectedly the restaurant waived the bill for us. It’s a very thoughtful gesture.

Good hotel

Best breakfast in Zagreb, and unique hotel atmosphere. Not to be missed in Croatia