Các đánh giá Malmaison York

I arrived with my adult daughter one hour after check in started. We were celebrating her last night in York as a student, so I had booked Malmaison as a treat in a Club Room. The reception staff were very friendly. They apologised as our room was not ready. After checking with housekeeping, she discovered it would not be ready for some time. She said she would look to upgrade our room for free, which was such a lovely surprise for us. She checked this with the manager 'Fran'. Fran then proceeded to begin a detailed search on the computer system to find us a room which was alike our original booking, and clearly not the upgraded one - which had been mentioned. After a solemn 5 minutes frantically searching, she successfully found us the same room booked 2 floors higher, So no upgrade. An awkward start to our stay, which just seemed petty and deflating from the onset. We enjoyed cocktails later in Sora, which is a lovely. We then decided to treat ourselves to room service snacks as opposed to dining out. We rang to order from the advertised QR code menu in our room to be told this menu finishes in the evening to be replaced by a few selected dishes, which we didn't fancy. So I think the hotel should perhaps make this clear ideally. Very comfy beds and the addition of robes and a coffee machine are nice touches in the club room.