Grand Mercure Yichang Waitan (Opening November 2023)

I traveled solo to Yichang and was very pleased with my stay at this hotel. From the moment I checked in, the front desk staff were extremely courteous, assisting me in finding a meal before bedtime and showing me to my room. 小王 was particularly helpful, offering extensive travel recommendations for her city. The hotel is new, with excellent and spotless facilities. The bed was cozy, and I received a complimentary upgrade to a river-view room, offering a magnificent view of the Yangtze. A complimentary fruit platter was waiting for me as well. The location is superb, ideal for strolls along the river, and within walking distance of major shopping malls and parks. I will stay here again if I return to Yichang.

The hotel is relatively new and clean. I got upgraded to a Junior Suite as typical Guestrooms were sold out when I check in and the bed, showers are all comfortable. As it's a suite, would prefer to have tissue by the vanity counter & also another trash bin next to it as there is only one trash bin in the bathroom and it's located inside the toilet room instead.

Great comdities

Service centre Kylie & FD Ellie Zhong

五一假期慰勞徒步拉練辛苦的自己和娃 特地退了團隊的維也納訂了外灘美爵 設施服務衞生都很滿意 唯一美中不足是江景房窗户還是小了些 而且有些臟影響了難得的景緻 建議長假前除了漲價更要勤加清潔玻璃哦

我要給這個酒店一個差評 本來要住四天的，住了兩天我就走了。來之前聽某博主吹宜昌是服務特別好的旅遊城市，但是當晚我入住就覺得房間味道很重（裝修的）讓服務員進來噴香氛了。這個是第一個不好的印象，最重要的來了，晚上男朋友去衞生間洗腳，被裡麪的小石子還是什麼硬物割傷了，流血了！！！我打電話讓前台送創口貼當然前台送來了，但是對於這個事情酒店居然沒有道歉？也沒有任何補償，我住過的五星級酒店裡第一次遇到對客人這麼不上心的。 有一講一，酒店設施還可以，房間有味道我看很多人吐槽但是好像一直沒有解決。本來想給個一星差評，但是想到我讓酒店給送熨燙機，我頭痛讓服務員幫我拿充電寶到樓下這兩件事情還是給個三星評價吧。不是服務員的問題，是酒店本身管理培訓不到位的問題。好酒店最重要的應該是把客人放在第一位，讓客人覺得賓至如歸温暖。與其想辦法修大泳池這些不如加強一下自己的培訓和房間的檢查。