Sheraton Grand Wuhan Hankou Hotel

great city view from 28th floor, clean bedding , spacious bedroom and bathroom. l love all Sheraton style decorations but the hotel needs to renew especially the old and dirty carpet asap.

It was one of my best experience. Very near to the metro station, very clean room. And all the stuffs were very kind and friendly. Breakfast was also very good.

This is our first trip to Wuhan and mainly for visiting relatives who live in Wuhan. Our first impression at Sheraton hotel is good. Started with the bell boy who greet us when we arrived at the hotel and help us with our big luggage. We have left one parcel at the taxi without notice. After we checked in the hotel we then realised that the parcel was left at the taxi. The concierge by the name of Owmen Zhou(周星驰）who is very kind and help us to call the taxi company to locate the taxi driver who drop us at the hotel and informed him to return the parcel to us ASAP and really appreciate his services and kindness. He did extra-miles to ensure we received our parcel on-time. in addition, he also introduced us the exhibition that the hotel have co-joined with the Wuhan museum to show case the impression of Wuhan city which gave us some insight of the Wuhan City. Even the house-keeper who are very kind and did a good job for the room. In general, we have good impression about this hotel and we strongly recommend to our friends who want to stay at Wuhan. Once again, a big thank you to the staffs at Sheraton hotel and make our stay at Sheraton a very pleasant one ! will come back again next time.

The 'Club Access Floor' rooms were wonderful, the swimming pool is amazing, and the staff are very friendly. The biggest drawback is that the club lounge 'dinner' is atrocious. There is very little choice, and they seem completely unaware how to serve certain foods (the French fries were stone cold). The food was especially awful for vegetarians. Breakfast was still very limited, but was infinitely better than the dinner. Thankfully the drinks were decent enough... although they didn't top things up that ran out (even though there was still plenty of time). All in all, I would go again, and if the 'club access' was cheap enough I would book it again, but I wouldn't pay a lot for it, and it is absolutely nothing compared to the Sheraton Club facilities and service in other Sheraton's such as Sheraton Macau.

The room is nice, good services too. I have no hesitation to recommend to friends.

It was my 2nd time staying there and I love it. I'll be back for sure.

hotel is good and convenient, I will book it next time, i like it.

Thanks to Jerry at lobby , for helping me to order he restaurant. very nice .is wonderful hotel

What the hell happened in this hotel I still can't believe it! The location is clearly not convenient for having fun, you come here just for business I guess, the room was dirty and old. Air condition didn't work and in just one night all my family got a cold. We came here because of the swimming pool, confirmed with the reception before payment if the water was hot, they confirmed it at 12:00, I paid, at 16:00 we went to the swimming pool and the water was like ice. We waited one hour and none really helped, they just asked us to wait a couple of hours more. At 19:00 they asked us to try the water but we were already having dinner. What's the point to pay 900rmb for litterally just having troubles!!! I talked to the manager who barely spoke English and she looked like was her first day at school, she clearly didn't know what to do, she didn't offer any kind of solution or compensation (never happened to me before). How is possible Marriott leaders don't understand how to manage an hotel??? It was the first time in 10 years in China for me to be treated like that. Congratulations you won! I often travel and stay in Marriott hotels during my trips, in some of them managers are like friends, they often give me small gifts and I have access directly to the lounge bar. But this time I got so disappointed that I won't consider Marriott anymore. In conclusion, I left the day after and went to Hilton hotel spending just 450rmb with super service, free drop off at the railway station, welcome gift, super nice and clean room and a robot delivering the water to the room. Hot and cool air condition working perfectly. It's not difficult, you just need to know how to do your job!!!