Platinum Palace Boutique Hotel & Spa

Khách sạn sạch sẽ, dịch vụ thoải mái, rất hài lòng, thích cửa tự động, cơ sở vật chất của khách sạn rất tốt, khuyến khích

오래된 건물이지만 실내는 전혀 그렇지 않습니다 오래된 역사만큼 박물관에서 자는듯한 느낌이 있습니다 하지만 시설은 최신식 입니다

goooooooooood

Lovely location, friendly staff, good facilities. We had a lovely dinner with amazing scallops.

Dear Mr. Zbaski, I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding a recent experience I had at the Platinum Palace Boutique Hotel on August 17, 2023. As a long-standing and loyal patron of your establishment for over five and a half years, I feel compelled to address the unfortunate incident that transpired during my visit. My journey with Platinum Hotel began in earnest when I hosted my wedding event at your venue on June 14, 2018. Since that memorable day, both my family and I have consistently chosen Platinum Hotel as our preferred destination for our periodic trips to Wrocław, averaging three visits per year. We have consistently indulged in your esteemed spa services and savored exquisite meals at your restaurant, contributing substantially to the hotel’s revenue. Last December, I received a thoughtful gift voucher from a family member in Wrocław, specifically for spa services at Platinum Hotel. Given our regular patronage, my wife and I naturally decided to utilize the voucher during our visit in August. On the appointed day, we eagerly handed over the vouchers to the spa representatives after enjoying a rejuvenating spa experience. Subsequently, we relished a sumptuous meal at your restaurant. However, to my utter astonishment, our experience took a disappointing turn during checkout. We were informed that the vouchers were no longer valid as they had supposedly expired at the end of June, which was merely seven weeks prior. It was disheartening to learn about this expiration date as it had not been conveyed to us when the vouchers were presented. We were further dismayed when the hotel staff conveyed their inability to honor the value of the vouchers. This treatment was not only unfair but also fell far short of the standards one would expect from a prestigious 5-star hotel. The refusal to recognize the purpose of a gift and the insistence on monetary gain over customer satisfaction left me deeply dissatisfied. I believe that manipulating the expiration date on non-refundable gift vouchers is a practice that prioritizes profit over providing genuine hospitality and customer service. I implored the staff for reconsideration, but regrettably, my pleas were met with indifference. This lack of understanding and empathy towards a loyal customer who had effectively paid for services not rendered is both disappointing and unacceptable. After having consistently invested a significant amount of money in your services, products, and dining experiences over the years, I have reluctantly arrived at the conclusion that Platinum Palace Hotel no longer deserves my patronage, nor that of my family members. I believe that other establishments, such as Topacz Hotel and Spa Services, will treat their clients with the respect, fairness, and customer-centric approach that I had previously associated with Platinum Palace Hotel. Sincerely,

Excellent stay.

The staff was cold I would definitely not call them rude but they were far from friendly. If your an international travel expecting their to be usb outlets, there are none. Reception does not have any converters. We had two rooms mine were missing all the towels which may have been a mishap because we asked for rooms next to each other and they had to change our rooms to accommodate. They mistakenly had a charge for breakfast under one our rooms but took it off after taking time to check to confirm we did not actually go. Personally I would book something else if I had to choose again. They do have a lovely spa with sauna and jacuzzi. A lounge room with billiards.

For starters we got a lower standard room than booked. After reporting the issue at reception we were given the correct room though no apologies for the mistake were offered. I found it a bit rude. Room would have been amazing (especially the park view) if not few issues which you wouldn't expect at 5* hotel. Missing bathrobe (was brought to the room very quickly though), not working lights in the room as well as bathroom (which was reported but no one got back to us on that), heating system was so loud we had to switch it off at night as we couldn't sleep. On a positive note waitress at the restaurant was extremly professional and very attentive. 5* service! Also great food and good selection of wine.

it was very good