The 1896 House Country Inn - Brookside & Pondside

My room had a broken glass panel in the door. Everytime you opened the door your hand ran across sharp glass. Jacuzzi tub did not work broken floor tiles in the bathroom. A/C still in room major draft.

The 1896 House was a nice place, however, while it’s rooms were “period decorated”, it could use some updates. It was clean and comfortable. We loved that we were able to walk over to the restaurant, which was FANTASTIC! The staff were very nice, helpful and friendly. Our over all stay was great.

room had a bad smell . i told Corrina about the smell and se said se would message maintenance about the smell. we left room to get dinner and when we returned the office was closed and nothing was done. i called the numbers and was never got anyone. we had to leave at 3:00 am because of the smell.

Horrible experience! I’ll start off by saying that we booked a non smoking room and quickly realized that this room reeked of cigarette smoke- to the point that we ran out and got air fresheners soon after checking in. I also noticed there were balled up dirty socks under one bed and a Hershey’s kiss and other wrappers under the other. When I went to shower before heading out to get said air fresheners, I noticed hair on the shower walls. I called the front desk from my cellphone as the room telephone had no service to it, and I was met with extremely poor customer service, basically making excuses for housekeeping and how “they try their best”. In the end, nothing was done. One window shade had a big hole in it, the air conditioning barely worked- probably due to the filter having caked on black dust all over it- and there were cobwebs all over the room. There was old outdoor furniture piled up outside and the pool looked like it had been given up on years ago. I should’ve done more research as the pictures they post online are very deceiving. Oh, and the lady at the front desk charged us $10 saying that ******* wants them to collect the extra $10 upon check in- I’m pretty sure she was lying, but I had no way of knowing at the time.

Accommodations were fine it was just not kept up well enough. Reception was friendly, the food at the inn was fine.

The room was clean and the ac worked well. There was a constant noise off and on all night that woke us often, perhaps an ac unit outside. Buckling ceiling tiles in bathroom, one lamp did not work. Some of the signs said "spa". There was nothing spa-like about this motel. No "on" button on the tv remote. TV was not local channels. No shade on one window.

As a senior I felt unsafe getting into the shower there is a deep tub and it was a bit slippery there are no grab bars. Also the water in the tub continued to drip after trying to turn it off. The toilet is very low and the floor slanted after having my knees replaced it was a challenge sitting and getting back up. The bed was firm and we had a good night sleep, area is quiet.

The place was clean and decorated ok. Refrigerator did not work properly which concerns with being diabetic. Office chairs need to be thrown out as I almost went to the bottom. But overall ok.

Your website says that breakfast is included well it’s not included and we don’t stay anywhere unless the breakfast is included and now we have to go out tomorrow and buy breakfast