It was a nightmare. Arrived at 9pm after such a long flight, and they told me there is only one non smoking room left but its on the mixed floor. So I asked whether the smoke will come into the room and they said it shouldnt be and would send someone to give air fresherner. I am too tired and just said “ok” afterwards, I thought its not too bad in the beginning but the smoke smell starts bothering me more and more too tired to go down and tried to contact the staff via their WA and noone replies or care. Had to force myself to sleep by using some mint scented inhaler because again, too tired to go down or even move to another hotel.
It’s clearly stated I need a non smoking room on the booking site, I dont understand how they couldn’t prepare the room ahead of time, I booked it like more than 3-4 weeks ago. Really bad experience, i like the hotel due to location, now I will have find a new place, will never come back again.
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