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Tài Khoản Khách
Lodge giường Queen Size Spa Unit
Lưu trú vào 2024년 2월
Người đi công tác
2 đánh giá
1.0/5
Đăng tải vào 2024년2월27일
Don't stay with these guys. To be fair, I messed up and accidently booked them for the wrong night - but minutes after doing so I immediately contacted trip.com who established contact right away and tried to explain the situation. Trip.com called back a number of times and attempted to negotiate a solution but no cigar. They were pretty keen to take advantage of my mistake and keep the money anyway. Were they within in their rights? Sure. Is it a good faith or reasonable thing to do to a guy who could have been an appreciative life long guest? Nope.
Are these the kind of people you want to do business with and what does it say about how they will treat you when you arrive? My advice: stay away.
Dịch
Guy MacBeachen
Phòng Lodge giường Queen Size
Lưu trú vào 2023년 8월
Vợ chồng
1 đánh giá
1.7/5
Đăng tải vào 2023년8월26일
this was the motel from hell. we arrived about 4pm and the access was via a steep narrow laneway. there was nobody there, the office was difficult to find and locked. we found a cleaner and he contacted and conversed with the "owner" via txt msg. he was able to find out our room and produced a couple of keys. we looked at the room in the back of an old house, access to through and off a communal kitchen. the room was extremely cold and damp, the bedding felt damp, the decor was depressing, there was a small electric heater, a TV that would not work (it was discovered that the Wifi did not work in that room and the owner admitted that it has never worked. the bathroom had been renovated albeit some time ago, and the toilet was situated so that your knees were hard against the vanity. The room had no ventilation at all, there were no smoke alarms, the room was situated such that in an emergency, vacating the room could be a hazard, and in the event of a fire in the kitchen area, no exit access. this brought to our mind a recent tragedy in a similar situation where there were 6 people who perished within 1 kilometer from this venue. we tried to find another venue to stay at as we were not happy with the whole situation, but there was nothing available at that time of day, as we were staying overnight to catch the interisland ferry early in the morning. the "motel" tried to charge us extra for overnight parking on site which was not disclosed in the booking. There was another couple who approached us who were just as disappointed, their TV screen was smashed and were moved to another room. they offered us another room, however it was up a long flight of stairs, impossible for my wife to get up due to mobility issues. The photo's of the venue show it to be a more than acceptable place to stay. TRICK PHOTOGRAPHY it is a dump and would advise anyone interested to rethink. Trip.com should remove this place from their accommodation offerings it is damaging to their reputation.
Dịch
Tài Khoản Khách
Phòng Spa King tại nhà nghỉ nhỏ
Lưu trú vào 2023년 3월
Bạn bè
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 2023년3월5일
The room was very nice. Bed was comfortable. Had a great stay. Was situated in a great location. Close to restaurants and supermarket. Would stay here again.
Comfortable clean bed. Good shower.
Tv not connected. Office not staffed throughout weekend or Monday morning. No breakfast available as promised. Generaloy very old and tired a d certainly not as advertised
Dịch
Finn
Lưu trú vào 2024년 1월
Vợ chồng
2.0/5
Đăng tải vào 2024년1월26일
No hand towel or bath mats. Lights that didn’t work. Had to check in via phone (at 3pm) and then struggle to find out badly signposted room. We then got our door knocked on rudely telling us to check out (while we were packing about to leave)
Dịch
Angela
Lưu trú vào 2024년 1월
Khác
1.0/5
Đăng tải vào 2024년1월15일
Make sure you read reviews before you book. This was a budget room, but plain grotty. And I had to pay extra for parking which wasn't mentioned online.
Dịch
Tracy
Lưu trú vào 2024년 1월
Gia đình
3.0/5
Đăng tải vào 2024년1월15일
We found this property as a last minute booking. It was a great price for two rooms considering, as well as noting it was New Year’s eve and so close to town.
The room was fine, very basic and suited to our needs as we were there to experience the city not the room. The beds were ok, likely quite old as they were sunken in the centre.
Unfortunately the bathroom was not great. I used the cleaning sponge provided in the kitchen to scour the bath, walls and shower door before letting my family use it. Obviously I threw out the sponge after I’d finished!
Would stay again if there were no other options, but I’d definitely be taking my Jif and cleaning cloths if so.
Dịch
Mahnoor
Lưu trú vào 2023년 12월
Bạn bè
4.0/5
Rất Tốt
Đăng tải vào 2023년12월22일
Parking was good. Close to town. It had all the necessities needed in the bathroom for how much it costs
Dịch
John
Lưu trú vào 2023년 12월
Khác
1.0/5
Đăng tải vào 2023년12월15일
Sink leaked into rest of washroom, room was colder than outdoor area with no heater, sheets looked unwashed.
No bugs though.
Dịch
Benjamin
Lưu trú vào 2023년 12월
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 2023년12월11일
Super convenient location. It had everything we needed, the kitchennette had pots, pans, cups & cutlery. The room was a bit dark but the beds were comfortable and staff were accommodating. The window detailing was amazing.
Dịch
Dimple
Lưu trú vào 2023년 12월
Vợ chồng
3.0/5
Đăng tải vào 2023년12월9일
I book the budget room because it shows some nice and flash photos but when we arrive it was just like living in a cube, was too hot there and no wifi connection, so i ring the reception and notify the problem, good thing is they update my room.
Can say the upgraded room was way better then the old one but then their Spa wasn’t working and the shi*t thing is they have no fan and air conditioner (AC) in the room specially, because it was too hot i have to leave the window and door open to let some air in the room. The windows got no security lock, so anyone can put their hand through to open the door and help themselves. It was like what the hell ?? They didn’t mention about parking charges while i was booking (which was only $15 per night) but then i have to give my card details to them so they can deduct the money which I think is very insecure. The check-in was at 2pm but no one was present at reception and it was even closed. I have no clue what to do 😏. Finally find their number and get some help.
The only good thing about this place it is very close to the city and everything is just around the corner.