Hotel Alexander

早餐很棒，房間有不好聞的味道。其他都很好，服務員有點慢，估計是習慣。

Wonderful hotel. Very well run with friendly and helpful staff. Comfortable, luxurious rooms that were spotless. The owners gave us tips on how to visit nearby Mt. Rigi, which worked out perfectly. Beautiful views from the rooms, the restaurant, and the pools. An exceptional spa with multiple saunas, an infinity pool, and an indoor pool. Live piano music in the bar, and an absolutely amazing chef that works magic with locally sourced ingredients. The only negative is that we couldn’t stay longer!

Beautiful views, excellent location, incredible spa. Amazing 5 course meal and service. Would stay again in a heartbeat.

Heidi in the breakfast serving & Michaela in the front desk made our week lovely! They where always friendly and helped us out with different requests with a smile and kindness that made us feel very welcome. The spa area is great, both indoor and outdoor. The gym has a fantastic view over the lake which made it a pleasant place to work out. We also appreciate the private area next to the sea, owned by the hotel, where you can swim in the clear sea. There are sun beds, parasols and a jetty. The Hotel also lent out SUP-boards, kayaks and bicycles for free. We also appreciated the free shuttle service. The three small things that where preventing me to give the facilities and the hotel 5 out of 5 is; 1) The lack of blackout curtains. The lights shines in, both from the street, and also from the sunrises around 6 in the morning. 2) The lack of bed mattress to soften the bed. The beds are very firm. We slept on our blankets for a whole week. 3) And lastly, the lack of AC. Our room was facing north and we got to borrow a fan, so the temperature was after all okey. But I expect that these three simple requirements would exist in the rooms of a four-star hotel.

Absolutely the perfect place to completely switch off from everything. Staff couldn’t do enough to make our stay so delightful, from the lovely breakfast ladies and the drivers who picked us up and dropped us wherever we wanted to the reception and housekeeping staff. Everyone was so kind and helpful. Thank you so much for the best experience in a beautiful place!

I have stayed in dozens of Swiss hotels for over 60 years and found the Alexander pleasant but somewhat lacking. The Hasler family were charming. After a long journey, it was disappointing to find all 4 adults complain about a bad first night’s sleep and something as simple as the pillows being to blame. Despite the hotel having a pillow menu with options such as pine shavings, horse hair, sheep hair, millet seed and bees wax but nothing as mundane as foam, we decided to go and purchase 4 pillows at the Coop in Luzern! This did not make a great first impression and nor did the attitude of the receptionist with whom we discussed the issue who said it was up to us. As we couldn’t take the pillows home at the end, we gifted them in pristine condition to the hotel for the benefit of future guests - so please ask! This hotel is in a fabulous location overlooking the Vierwaldstättersee (Lake Lucerne). The rooms are a little tired. The staff are mostly very pleasant and helpful but sadly not terribly efficient. Self service breakfast is an extensive buffet with little to criticise except that dishes of fruit and scrambled egg were not replenished quickly. The 3 course evening meal was tedious in terms of awaiting service especially as we had a 4 year old in our party. We also found some strange food combinations and actually preferred the food at the sister hotel, the Gerbi. Even ordering A La Carte we found restrictive over the 10 day stay. The hotel offered a meat fondu and when we asked for that one evening we were told it couldn’t be done as our table was not near to an electric socket. The hotel charged for tap water (we also bought soft drinks, wine and spirits) which we found strange. Yet a tea and coffee facility was free on each floor - with free water! There were sometimes noisy building works taking place at the hotel commencing at 7am. The hotel pools and spa facilities were excellent. On days when the hotel had day conferences taking place it was very difficult to find a parking place! Spaces were reserved with plastic cones for delegates and I was asked to park further away below the hotel in a public car park.

Great location and wry nice outdoor pool. Views are superb! Rooms have new bathrooms which are great and also wooden floor in the rooms. Other than that the hotel is pretty dated style-wise. For the location it’s very good value for money. Only real downside is that the service is rather incompetent and the food average at best.

Poor. Tiny room. No ac. Extremely overpriced.

1) Room doesn't match website pictures. 2) Staff kicks you out when breakfast time ends. And they have very early breakfast times. 3) Bed is too hard causing back pain even though I'm only 29 years old. The 4* hotels in Zürich and Zug had amazing beds.