Comfort Suites Waycross

You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..

We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people What happened to customer service And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed

Realized in the morning before I left that the fire alarm was missing in my room. Told the front desk when I left and they didn't seem to care whatsoever. Floors were stained and the pillows on the bed were flat and half sized, for some reason.

Definitely the nicest place in Waycross Georgia. Its been recently remodeled so everything is noce and clean and they give a pretty good continental hot food breakfast. No complaints at all and will be staying there again.

We requied this suite and a rollaway because there were 4 men. They did not have a rollaway and no sheets for the sofa bed.

Front desk staff nasty and rude.. when I checked inn my room the guy that checked me in over charged my card 200 and then when I noticed it I went to front desk the the next morning because I seen what was charged on my card was different from what I was suppose to pay. My Room was old rusty no pillows they put sheets balled up in 5 pillow case on the bed so uncomfortable. And to top it off my car was hit in the parking lot we wake up to it and the black girl at the front was really nasty/ rude would not us see the cameras or officers straight out said no deal with it with the police. People like her will make the company look bad.

Property worn out and not maintained. Service people not engaged or particularly helpful.

When we arrived for check in we were told that on top of the reservation that was already paid for in full that we would be required to pay an additional $100.00 per room deposit that would be charged to a credit card not just held for the incidentals. That we would be reimbursed after our stay. The problem is that this is not mentioned in the reservation. This was not mentioned at all until we had drove 6 hours to the facility for a family members passing. I am not sure why this practice is ok as what if I had already paid the nearly $300.00 for both room and did not have the extra $200.00 for the deposit. I feel that this is very unethical and would NEVER recommend doing business with this company again. After a 6 hour drive I was looking forward to use of the pool and hot tub to unwind. The facilities were closed and not available for use which also should have been mentioned as this was a selling point on the reservation. The check in clerk was not bothered at all about our concerns. One room was not stocked with proper towels, My Uncle had another room that not only had soiled towels and cloths hanging in the shower but also had a pizza still in the refrigerator from the previous occupant. The breakfast that was offered was poor quality. For the service and issues that we had we could have paid half of what we did for just the bed we slept in. ********** needs to remove this place from their list or at least make them be forthcoming with exactly what to expect. 0 stars.

I booked this room for my father to attend his youngest brother’s memorial service. From the time he arrived it was nothing but hassle and disgusting conditions. First started with a security deposit of $100 for “incidentals” that WAS NOT DISCLOSED at time of booking. Then once in the room he saw that all of the amenities that was shown in the rooms photos was not actually there. Upon opening the fridge to put up some drinks, there was an old pizza still stuffed inside!!! The bathroom was stocked with 2 towels, 4 hand towels and 1 wash rag which was STILL WET AND HANGING ON THE SHOWER HEAD!!! Thinking he would go relax a bit in the hot tub…Nope! Pool and hot tub was closed. As if this was not enough, the included breakfast was in no way close to being a breakfast. No serving utensils, “orange juice” was more like dirty water and the only edible food was the tiny muffins. Employees were more concerned with their chitchat than they were dealing with the travelers. BEST WESTERN HAS MY BUSINESS FROM NOW ON!! Nothing COMFORTABLE about this Comfort Suites.