Các đánh giá Hyatt House Washington DC / Downtown / Convention Center

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us. We're glad to hear our front desk team was helpful and able to assist with your early check-in — we’ll be sure to pass along your kind words.We sincerely apologize for the inconveniences you encountered with the room maintenance and cleanliness during your stay, especially with the exhaust fan, fridge, and air conditioning. Your concerns have been shared with our engineering and housekeeping teams so we can address these issues promptly and improve our service moving forward.We truly appreciate your patience and understanding as we complete renovations to enhance the guest experience. Your feedback is incredibly valuable, and we hope to have the opportunity to provide you with a much more seamless and comfortable stay in the future.Warm regards,

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience and frustration you encountered during your stay with us.It’s disappointing to hear that your room was not properly serviced and that you had to request basic amenities such as towels, toilet paper, and clean sheets. Additionally, I understand how frustrating it must have been to discover the ice machine was out of order. This is not the level of service we aim to provide, and I want to assure you that your feedback has been shared with our housekeeping and maintenance teams for immediate improvement.We truly value your feedback and would love the opportunity to make it right. If your travels bring you back to the area, please feel free to reach out to me directly—I would be happy to personally assist with your reservation and ensure a much better experience.Warm regards,

Phản Hồi Từ Khách Sạn: Thank you for sharing your positive feedback with us!We're delighted to hear that you enjoyed the spacious room, convenient location near the Metro, and our modern facilities. It’s wonderful to know that you found the value and overall experience at Hyatt House Washington D.C./Convention Center to your satisfaction.We truly appreciate you choosing to stay with us and hope to welcome you back again in the near future.Warm regards,

Phản Hồi Từ Khách Sạn: Thank you for bringing this to our attention. I sincerely apologize that your room was not properly stocked with the necessary toiletries during your stay. This is not the level of service we strive to provide, and I understand how frustrating that must have been.Please know that I have shared your feedback with our housekeeping team to ensure this oversight is corrected moving forward. We are committed to providing a comfortable and well-prepared environment for every guest.If there is anything we can do to make this right or assist you further, please don’t hesitate to reach out. We truly appreciate your feedback and hope to welcome you back for a much better experience in the future.Warm regards,