Smartments Business Wien Hauptbahnhof - Serviced Apartments

The checkin was horrible. Their door bell ( connecting to a local phone) did not function properly and after several rounds of calling and getting disconnected needed to use my mobil phone to call for opening the door. Otherwise the experience was good, rooms are proper sized with very good amenities. Location is top.

Location wise, extremely convenient. Right by the central station, easy access to/from Airport. The hop on/off bus stop is also there. A great plus point! Here’s what and why it gets a low rate from me - self service. There’s no receptionist on site so everything is done thru their “smart” system which is actually troublesome, esp if you book thru a 3rd party app like Trip.com. You can only access the hotel using a pin code that’ll be delivered to your email. Mine unfortunately doesn’t match and had to wait a long time outside in the cold trying to figure it out. Can’t retrieve my booking and ended calling up (there’s a phone in the lobby to call for assistance) for help. Fortunately for me, there’s a staff who came in and help. Do note that no staff will be around outside office hrs. Room is decent, small but compact with small kitchen with microwaves. The coffee machine was faulty but we couldn’t get it replaced as their housekeeping team has left. All in all, it’s still a nice hotel for a short stay.

Very good locations and Amazing prices. I will choose there next time. It may be a little bit hot in the summer. I haven't found any AC

Excellent location minutes walking to Central Train Station. Easy Self check in at 1500hrs

Everything is very good. Only one thing need to comment is hotel should be send the instruction for open the entrance door before check in in advance. Because some customer were during trip, they may be not able to open and check email. If you send the instruction in advance, it's help us easier when check in.

There is no place to store luggage, which is very inconvenient.

Service is on your own including check in etc. some guests were having problem checking into the system. Overall a modern and clean service apartment. Will book again.

Nice location, friendly employers and nice rooms. Close to Wien central station, and in the OBB building, lots of stores including big super market.

it was all good. the mattress wasn't great and could be improved. otherwise exactly what you get from smartments, clean, fast wifi and very quiet spaces to sleep. and a nicely equipped kitchen. The free beer and water is an added bonus.