Cindyski
8 tháng mười, 2023
The views are spectacular and the setting is lovely but service is lacking. Our room was 300 metres from the same building, which we knew, but we did not know that it was down a hill along cobblestone and up 30 steps. As we did not have a car, and I have mobility issues, we found it very difficult to move our luggage and there was no valet service available or any offer to help us. A golf cart would have been very useful. A taxi was not permitted to go near our building, only to the main building. The breakfast was fine but offered on cafeteria trays and we had to get our own cutlery and table napkins. We enjoyed our one dinner there but another night they were closed for a wedding and the third night, we did not know to book in time. We discovered a wonderful pizzeria/restaurant just down the hill. Bus service into Verona was very reliable. This was our fourth trip to Italy so we expect challenges but this was disappointing.
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