Melanie
11 tháng bảy, 2023
Me and my family have recently relocated to the Louisville area and have been using extended stays until we find our "forever home". Travellodge caught our attention because of the price, but what do they always say "you get what you pay for". Long story short, day of check out we asked for an extended check out, check out is usually at 11:00am, & the Hotel Manager stated that yes that would be fine, but if we however go past 2:00pm then we would have to pay a $20 fee. Thirty minutes later the same manager comes knocking on our door asking us "What are we still doing here?" I replied: "We just spoke and we agreed to a later check on before 2:00pm" The manager replied with "Yes, yes, your right, I'm sorry" Literally ten minutes goes by and he is at the door again saying his manager try to charge our card $20 & we need to atleast pay $10 to stay until 2:00pm. It was disgusting. These people were nasty and rude thinking we just beneath them because we didn't want to pay $10 because, why would we when we agreed on a late check on prior to there being any fees???? Everytime they told us a total it ended up being $3-$4 more, and anytime we asked they would just say "That's what the computer says" Some people don't deserve to work in/for the public and that is everyone at this establishment! HORRIBLE
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