Hotel Swadesh Heritage

Good Location & Neat place

This was by far the worst hotel I have ever stayed in my life with regard to the overall ***agement of the Hotel. This hotel is placed very well in the heart of the city and has decent rooms. The problem starts when you book the hotel rooms from online aggregators like MMT or Cleartrip. The check in time as mentioned is 1 PM and it is a very inconvenient time for most of us. I requested the hotel to let me in by 12.30 and they said no and asked for Rs.600 for allowing me for checking in half an hour early. I visited near by places and later checked in at 3.30 PM. The bed and linen is very dirty. The pillow is very thin, I asked for an extra pillow and they told me to cough up Rs.30 towards extra pillow. We were 3 of us and 1 water bottle of 1 ltr was provided. We ordered room service and went to sleep by 10PM. At 11.30 PM someone rang the bell and when I answered, the waiter was standing asking if I want anything else to eat. I told I had enough and was sleeping. He told me to clear the bills immediately and made me clear the room service bill at the middle of the night. I told them we are a family and won’t run away without paying you. This is one of the worst experiences of my life where the ***agement of the hotel has so much of trust deficit. If you are staying here, remember to carry your own toiletries and towels. The towels are very old and stink. Overall worst experience. Stay at your risk.