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Sara_h
Elegant Smart Room (2 Beds)
Lưu trú vào thg 4, 2025
Du lịch cùng bạn bè
11 đánh giá
5.0/10
Đăng tải vào 13 thg 5, 2025
We booked this hotel because we wanted to use the pool. The pool was very dirty. The first two days it was open, the last day they had emptied it and could not be used at all.
The breakfast was not good and they did not serve any coffee at the hotel.
When we checked in our room was not ready. When we actually got into the room, the floors were very dirty. They didn’t clean our rooms during our stay which meant that the old breakfast tray was left in the room. We also did not receive any new towels, water bottles or toilet paper. Our friends had a cockroach in their room. There were many flies both inside the room and outside the facility.
The service overall was not very good. Apart from one staff member that took us out on a food tour our first night. That was very appreciated.
Dịch
Séverine SCHAEFFER
Elegant Smart Room (2 Beds)
Lưu trú vào thg 7, 2024
Vợ chồng
43 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 14 thg 8, 2024
Excellent service on day and in the evening, the employees are very helpful and kind. They helped us to arrange a day trip with a taxi, help us cut fruits and for did everything so that we enjoy our stay. The room is big, clean, modern and full-equipped for two persons. Bathroom had all we need. Personal fridge would be appreciated but the employees offered us to us the bar’s one to stock our fruits. The breakfast is to be taken in the snack of the touristic area nearby. It’s a bit pity not to have breakfast in the wonderful scenic spot of the hotel (near swimming pool for example). The terrace near the swimming pool is very beautiful and we really appreciated it at night!
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, your feedback warms our hearts. We are glad that our efforts in providing excellent service were noticed and appreciated. Regarding the breakfast and the personal fridge, we will take your comments seriously and work on enhancing these aspects. We are eager to have you return and enjoy an even more perfect stay.
Tài Khoản Khách
Elegant Smart Room (2 Beds)
Lưu trú vào thg 4, 2023
Gia đình
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 5 thg 5, 2023
Great location, inside Karez museum. Nicely furnished rooms, friendly staff and beautiful common areas.
Dịch
Phản Hồi Từ Khách Sạn: I am so happy to receive good comments. The little butler of Cetano Chi Xia will have different services according to different guests! I am so glad that you like the whale field Chi Xia Oh! We are a group of people born after 1995. We like beautiful things and make friends with interesting people, so we also integrate our little interest in life into the homestayings through design. Our carefully decorated rooms, carefully selected room supplies and decorations, and your approval make us feel that everything we do is meaningful.