Tài Khoản Khách
25 tháng năm, 2024
We have just returned from a one week stay booked through Jet2 Holidays. Two adults and our 5 & half month baby. Now, I know that 5* is really broad these days, and considering the amount that we paid, I didn't expect it to be a LUX 5*. However, I'd say this hotel doesn't quite meet the mark. From what I guess, we're still quite early in the season. During our time there, there seemed to be more staff starting and, therefore, service improving - mainly around the pool, drinks orders were being taken and rubbish/empty cups were being collected more frequently. Room - we stayed in room 1004, located near to the lobby. At times, it was a little loud, presumably from people returning in the early hours. The room was clean and towels could be changed daily if needed, although some of these had seen better days - a bit tatty looking. The bed was comfortable, the pillows were very plump though 😂 The TV is located behind a darkened mirror, which seemed a bit strange. Although, we never watch TV in the room anyway. The bathroom was quite dull, the lighting wasn't the best. Shampoo, conditioner and shower gel are provided. However as far as amenities go, that's it. The taps for the sink were also mismatched and hard to turn. At a 5* I would expect robes, towels in better condition and at least a vanity mirror - call me vain but doing make-up in the evening was difficult 😂 Food - we only ate at the main restaurant & the snack bar. It would have been good to see more Turkish / Mediterranean food served at both places, however I do think most places try and cater to a more 'British' appetite. Food choices were much the same & a little bit boring. At times, service wasn't the best, as 'xHx' has reviewed below, at times it was obvious that the waiting staff had favourites, usually tables of younger gals 🙈 Drinks - cocktails were good, branded spirits are used. It's a shame that drinks are served in plastic, single use cups around the pool & the use of plastic straws too. Could these be changed to reusable plastic cups & paper straws? A lot of resorts seem to be doing this now. Staff - Most of the staff that we encountered were lovely and pleasant. Pool - There's the main pool and a smaller pool. We witnessed these being cleaned daily. Unfortunately, as other people have mentioned, sunbeds were getting 'reserved' really early in the day & not being used until way after lunch time! We did notice that the hotel had started putting signs up about this. Its really annoying, I wouldn't expect this in a 5* hotel. Overall, the resort is clean and has been modernised. Although, the area where the hotel is located is pretty run-down. We did catch the bus into Bodrum, which is lovely. I've attached a picture of where the bus terminal is, you can pay on card on the bus itself. It was around 40TL one way. Critisism- Smoking is allowed anywhere outdoors, even around the pool, at the snackbar and on the beach. I understand that it's personal choice, how
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