Myrna
ngày 25 tháng 3 năm 2024
Honestly, the property is very nice. We stayed in the ocean front room (they have 4 of these). Its a boutique hotel like most of Tulum hotels are. Before we arrived, we were asked to pay in full (this was done about 3-4 days before arriving. Upon arrival, they req. the tax be prepaid and a $400 deposit for incidentals. We complied. Later that day, they stated it had been cancelled and they wanted to charge another $400 we declined as the charge was still on cc app. For 3 of the 4 days we were there we have countless managers come to us at the beach, ambushed in the lobby about the $400. We did not appreciate this harassment and stated this to them. We owed $107 upon departure, they wanted us to sign a letter stating how good their cust serv was and that we were fully satisfied with our stay. Again, its a nice hotel, but shady behavior which is why I gave it a 3 start. We declined to sign the letter.
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