Casa Cenote Hotel

My husband and I stayed at Casa Cenote for 3 nights in February, 2025. It was our anniversary and we were welcomed with drinks and flowers in our room. The facilities are very clean, which was great. The beds are new and comfortable (mattress maybe a little hard). The bathroom however, does need updating. Overall, the hotel is a little rustic and could use updating. The furniture is quite rudimentary, the painting a little sloppy. But the most amazing part is the views. You are right next to the water. It is so beautiful and relaxing. I can’t say enough about the location. It was magical. We loved the restaurant - while rather simple, food was fresh and delicious. We ate there probably 10 of 12 meals. The part of Tulum this hotel is located is very quiet, so if you want the big beach clubs and many restaurants and bars, this is not for you. There are some other hotels close by but they are all small boutique hotels. This suited us just fine. We really loved it. With some simple upgrades, it could be even better.

We had a wonderful week at the hotel and good experiences with the restaurant. I had visited Casa Cenote multiple times when I was younger as I did quite a bit of diving in the area with my father. We used to go to the cenote back when it wasn't guarded by locals who now charge for snorkeling/diving there. The only establishment back then was the restaurant which hasn't changed much. Before this trip, I had read multiple reviews and there are quite a few who complain about trying to dine there only to find no one there and it being closed despite their signage and G Maps stating they are open til 9pm (every day). I don't want to leave a negative review about the restaurant hours but we did notice the same "early closings" during our stay there. We met a nice family staying a few places south of us who told us they had made a reservation for one night, showed up and it was already closed for the night. Anyway, enough about the restaurant, more details about the actual hotel. We arrived a little later than we expected as it took a bit longer to get our rental car in Cancun. Another surprise was how bad the dirt road was once we turned off the main hwy - so glad we rented a SUV! We were informed that just after the rainy season, the road is always in horrible shape but typically gets smoothed out in December. Only downside to arriving around 7:40pm was that no one was at the hotel to check us in (and the gate was closed). It wasn't a huge issue as we had a number to call and Victor told us he would be back to let us in - took about 30 mins. The restaurant was closed when we arrived so after Victor arrived, we walked next door to BSky and had a nice dinner. Our suite was all ready for us and couldn't have been more clean, comfortable, and inviting. Its a huge PLUS to have a large jug of purified water waiting for us as well as a coffee machine (express pod style) for the morning. The linens were all high quality, freshly cleaned and the place was cool as they have nice AC units. Our stay was very nice and I don't think we could have asked for anything else to make our stay any better. Miguel was super nice and helpful with everything that we came to do - snorkel, scuba dive, sea kayak - all provided; oh and we got fresh coconuts chopped down and split open for us to enjoy the sweet water inside. Miguel was also very helpful informing us of useful information about the area, the cenote, diving options which included spearfishing to catch our Thanksgiving dinner, etc. Another nice surprise - there's a small market just behind the hotel/parking lot. It came in handy for a few things we needed during the week. Our room was kept cleaned each day and we even had our own lounge chairs brought out for chilling under the palms during the days. The pool was relatively nice and clean, but, each end has a "hot tub" type sections both of which were not operating, half drained and not pleasant looking inside. That being said, we encountered a couple small issues

Incredible place! Off the beaten path with a gorgeous view! Rooms are clean and well taken care of. Waking up is so peaceful and the prices are very reasonable for what you get. The restaurant also has the freshest food I’ve had. Will definitely be visiting again soon!

Came here years back and liked it back then but LOVE the new renovations! Cozy, clean and friendliest staff ever! This is definitely the best option if you want a laid back and comfortable time in Tulum! Can’t wait to come back to you casa cenote!!

Estupendo! Estaba realmente estresada, por el trabajo, pero este lugar, es una joya, te permite relajarte & disfrutar de su tranquilidad y unas vistas espectaculares, sin omitir que este lugar está entre el mar & un cenote” lo bonito de este hotel es que todas sus habitaciones están con vista al mar, lo mismo que su restaurante. Y sin olvidar las ricas margaritas de la casa 🍸 Que increíble, tener aquí mismo” Playa & cenote juntos.