Xela Tulum - Member of Design Hotels

It was five star service from the moment we arrived! We were greeted by a friendly and knowledgeable concierge, who assisted with not only accommodations on site, but also with excursion and experience planning. Valet and hotel staff we’re readily available, knowledgeable, and patient with us as we fumbled through our very limited Spanish :) The location was on a desirable and easy to find stretch of the vibrant beach/resort town. The hotel’s emphasis on wellness and tranquility beautifully complimented the subtle luxury of the amenities. We hope to visit again for another anniversary celebration!

Excellent location. Wonderful staff. Excellent atmosphere.Beautifully designed hotel. Rooms large and well equipped. Highly recommended

We recently stayed at Xela Tulum and can say it was by far the best experience we’ve ever had in Tulum. The property is beautiful, peaceful, and truly a great place to stay when in Tulum. What really made our stay special was the incredible staff. Victoria, Ivan, and Selzin were absolutely amazing—so attentive, kind, and thoughtful throughout our entire visit. The morning and evening restaurant teams were also fantastic, especially Juan Carlos, who made every meal feel special with his warmth and attentiveness. The food was excellent, and the team was more than happy to accommodate my dietary needs at each meal. The level of service and genuine hospitality we experienced was beyond anything we’ve had before. We are thankful to the entire team for making our stay so memorable for our family!

Amazing property. Amazing room. Amazing food. Amazing service and hospitality. We went to celebrate my girlfriend's birthday. It was a magical experience. We would highly recommend.

When my husband and I arrived in Tulum, we wanted to feel safe, welcomed, and taken care of. The concierge team Victoria, Iván, and Paula and Emily the house manager along with the other staff made that happen! The bartender Malcolm, and the waiters that served us, Óscar, Juan, and Sebastián, were so quick to get to know us by name and had a smile from day one serving us. Housekeeping staff, Vicente, Juan, and Yami, were dedicated, driven, and happy to make sure the daily housekeeping was giving us a sense of comfortably, relaxation, and cleanliness in our rooms. The valet staff were so fast and always had the car ready for us. It was so easy to grab the car and have it parked. Any requests my husband and I made with our stay were not ignored. If the staff did not know if a request could be fulfilled and honored, they were inquisitive and let us know if the request could be honored. The gym, with a bathroom, was perfect for quick weight training sessions during the visit. The massages at the spa across the street were probably the best massages in all of Tulum! Friendly, professional, and amazing accuracy for the type of pressure requested. The massage therapists were attentive and listened to our requests during the service. The food was always fresh and delicious to eat, especially the tacos for lunch. They were authentic and the tortillas seemed to be handmade! Nu, the restaurant across the street, was probably hands down the best restaurant we had dinner at while staying in Tulum. This hotel feels like a home away from home and does not disappoint or leave room for error. Thank you for a beautiful experience and stay.

My wife and I had a wonderful experience at Xela. The hotel is beautiful, the staff is excellent and the food is delicious! Victoria, Emily, Panditas, Ivan and the rest of the staff provided a five star experience. Oh yeah- the beach is perfect too!