Naj Tulum

The host was nice. One of the cleaning ladies was lovely, the other looked angry all the time. The room had a good layout however we were a bit disappointed by some features. Cleaning wasn’t up to our standard. There were small insects in the kitchen, fruit flies in the bin when we arrived, ants and a cockroach. Understandably Mexico is a hot country with many insects but some of it seemed avoidable. There’s a gap under the front door so I suspect many insects arrive in that way, as well as when the cleaners come in and leave the door open. When it rained, water ran down the wall near the AC. Speaking of the AC the area it’s located in was damp. I think attention to detail is missing as the overall building has a lot of potential. The bathroom had some mould and on our second to last day the water smelled horrible and the electricity went out so we woke up hot and sweaty with no way to shower. Things do happen and I’m sure a hotel is hard to run but some of these things are maintenance issues. It was nice having a private pool. Construction at the time we stayed didn’t bother us. There are some restaurants nearby some really nice ones. An oxxo shop 2 mins away. Things may have changed since.

The host is just amazing, so friendly, so attentive and truly wants you to have the best stay. He recommended us some great places to go and was very helpful whenever we needed anything. The place itself is beautiful, such a great location which is really quiet and peaceful. The rooms are really clean and the beds are SO comfortable! If you are planning to stay in Tulum then this place is a really great choice, you won’t regret it.

Con servicio de restaurante, bar y atencion permanente en recepcion le daria una puntuacion de 5. Todo lo demas me parecion muy bueno, la atrncion de Braulio como anfitrion fue excelente, las camas excelentes, la amplitud de la habitacion muy buena, buenos espacios para guardar, baños amplios, limpios y bien dotados, la cocineta excelente y bien dotada, el hotel esta en un sitio muy central, requiere orientacion por wase y map, porque es una zona nueva donde la nomenclatura y marcacion de calles es muy pobre y confusa