Tài Khoản Khách
ngày 4 tháng 1 năm 2025
I booked this hotel in July for a 1 night stay on New Year's Eve 2016. We were due to arrive at the hotel around 6 pm, as we had a long drive from Austria. We arrived at 18:20, the hotel was in darkness, the doors were locked, a couple walked out of a side door, I asked if they were staying in the hotel. They were, I explained that we had a reservation at the hotel and they led me to a sign where there was a number to ring for out of hours emergency. I rang the number , a man answered, I informed him of our situation. He asked me for a reservation number and then he said we had no reservation and there were no rooms, however, he said he would come to the hotel within 25 minutes to meet me and try to find a solution to the problem. He never turned up , and turned his phone off. I was forced to find another hotel, luckily , we found a room at the ibis styles hotel, ( which is great !). Since returning home I have emailed the porta nigra hotel, and messaged them on Facebook, I have received no returned message, not even an apology. Therefore I urge you to find alternative accommodation as this hotel could turn you away.
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