Các đánh giá Heritage Park Pontypridd, Trademark Collection by Wyndham

We booked this hotel last minute due to another hotel cancelling us. The staff were very welcoming, extremely friendly and couldn't do enough for us. The hotel was very beautiful with a nice bar lounge area downstairs which stayed open until 1am. Our room was nice, although we had a room with a velux window so it felt very dark. We didn't have any view and didn't like that we had no window to open for fresh air. I think this was just unfortunate for us due to booking last minute and the hotel finding 4 rooms to accommodate us. Our friends who stayed had nice rooms with windows. We would definitely stay here again.

It was very clean service was impeccable the food was excellent

What the hotel lacked in amenities( a mini fridge in the room) it more than made up for with the service. The staff are amazing and went more than the extra mile to make our short stay amazing and comfortable. The rooms were clean, spacious and comfortable. The location is 30 minutes out of Cardiff, but very picturesque. Lots of parking available. I would recommend this to anyone. It is a 3 star but to me felt nothing less than a 5 star. Thank you for making our weekend get together extra memorable.

What a gem. Conveniently located fir the mining heritage site next door, comfy and clearly they’re doing some refurb work to make it even better. Good restaurant with very sensible pricing, comfy, clean rooms and excellent breakfast. Will be back !

The reception staff were all great. They are very helpful and friendly. Especially Thanks for the handsome guy. He's so gentleman and cheerful. Also, two pretty ladies at the reception. The bedroom was Clean, Spacious and comfy. The breakfast was delicious. Free Parking.

Nice big hotel. Friendly people. Came back to our room was clean. Near by shops too. Had a nice 2 nights. Thank you

We stayed there 3 years ago hence we booked to stay there again. Wish we hadn't. The hotel looks really tired and run down. They had us stay on a floor where they were undergoing renovations. My wife ran a bath and the hot, actually warm water stopped halfway so we had to speak to reception. They told us to wait 20 minutes before continuing to fill up. Eventually they moved us to a another room on the same floor but still warm bath not hot. Reception staff member very unfriendly, not even apologetic. They made us feel as if we had no cause to complain. Finally, the hotel in general wasn't very clean and tired. Iooked like it good due with an overhaul

The rooms were damp and had mold growing in them. The bathroom was also dirty. I did not stay in the end and had to book another hotel for the night. Manager said a refund would be provided however this has still not come through and the hotel keep saying no one is in to approve the refund when I call up.

Had an executive suite. Was an excellent price and room and bathroom were lovely and clean. The only thing that let this room down was the net curtains at the window which were dirty / mouldy. Upon opening the net curtain it revealed a very rotten window frame. But the price of the room was so cheap. Couldn’t really complain

The hotel looked ok from the outside but things quickly went down hill upon entry. We waited for a while for a receptionist to appear which wasn’t too much of an issue but we were completely ignored by other staff during this time. We were then allocated a different style room to that we had booked but only found this out when we entered the room. When queried we were advised that all the rooms were the same and there were no executive suites. No refund was offered for the difference in room rate either and the manager was not available until the following day. We decided to look elsewhere and checked out. At this point we were told we could move to (a nonexistent) executive suite the following day. This was the worse experience of staff we have EVER encountered.

The hotel is well placed in the area with lots of places to visit, however, there was decorating taking place in the hall outside (much needed and over due). Damaged furnishings in the room thst had been glued together, the place just needs some money spent on it. Thst said, all the staff were lovely and welcoming, i would return but i would be selective with my room choice.

Quick check in, friendly staff, comfortable room. Can see the ongoing improvements in way of updating tired decor which is positive.

There were some threadbare stair carpets and they could do with a vacuum cleaner with better suction. I had a clean cup in my room but a dirty saucer. The bathroom was mainly clean but there was a soap ring from the previous person's shower gel on the side of the bath. Bathroom products, tea / coffee, loo roll were all cheap basics. The guest WiFi didn't work, even after reception said they would reset it. The highlight was the breakfast, I chose the vegetarian option and it was great. Staff were also friendly

I didn't like the idea of being placed on the ground floor with an wide open window as a female travelling on my own. I was placed in a disabled access room which had a low pressure shower and the floor seems dirty. It's probably a thing for those type of rooms but I hate the idea of not being able to put the seat down after flushing. The hotel does offer food which I have had on several occasions (and it's decent) as well as a beautiful public pathway nearby to explore the valley in more detail.