Buzers

Great location but way too many police go there and there is all forms of life that live there

Lovely relaxed staff Extremely clean rooms and bathrooms A cheap cost as backpacker style but my partner and i had our own room and were very happy.

My husband and I made a booking here for the 1st Jan-5th Jan 2022, to attend the funeral of a loved family member. Upon check-in we were greeted by the receptionist and caretaker, the receptionist ripped the mask off my face and told me "we don't do that bullsh@t here". Shocked but still prepared to continue with our booking intending to keep well away from everyone we checked in. The room and facilites were adequate and as we only needed the room for a bed we thought it would be fine, we were very wrong. We left the motel to meet up with family and returned at approximately 9.30pm, as we made our way to our room I was pushed out of the way by the drunken caretaker who said he was going to "punch some c@#t's head in". There was a violent brawl out front of our room between the caretaker and another guest. After it ended we made our way to bed, I barricaded the door (this was an error on my judgement, we should have just left then and there but as I am currently 5 months pregnant I was tired after an emotional and exhausting day). Needless to say I did not sleep terribly well, I spent the night researching Queensland and Australian consumer law to make sure we were entitled to a refund of the unused nights, which we were because the motel failed to provide and safe and secure venue as reasonably expected. The morning of 2nd I spoke to the receptionist and told her we would not be staying another night, after much umming and ahhing she agreed to the refund, she processed it and made a great show of signing the "refund" part of the receipt while covering the bottom half of it. After a week of the refund not returning to our bank account I looked at the slip again and she has manually declined the refund. My fault for not checking but after an incredibly emotional and exhausting trip I thought we would looked after but I was wrong. We are now going through our bank's fraud team to secure our refund, BEWARE

No a/c or tv in room. Wasn't quite what we expected but was adequate for 1 night.

Great that it's near to beach and shops but noisy from local permanent residents.

Worst 'motel' if you can call it that, more like a drunks hangout spot. I have ever stayed at. Room stunk...a bright light was on all night right out front of my window...other guests played loud music until 2am... don't waste your money... i actually can't believe they are able to open and charge...the mattess was foam !!!

Was not aware it was a backpacker type accomodation. Should have research it more - my bad

Great location across road from beach central position on esplanade close to shops restaurants and bars. This is the first and last time we will stay at this hotel we have visited Hervey Bay many times over the years have walked past this place many times, it was always a hive of activity with backpackers. Due to Covid 19 and no backpackers this buisness has changed from dorm style accomodation to a hotel. The only real thing that has changed is they have changed from bunk beds to double beds. We paid 75$ for a deluxe room which had a small fridge, bathroom and a double bed. The room had no insect screens no air conditioning no tea or coffee facilities. We had to drink from the bathroom tap as no glasses were provided.

people around are not normal..keep away....