Tonbridge North

Dreadful experience with the Beefeater restaurant. The Hilden Manor restaurant had not been receiving deliveries from their catering supplier, so the menu was in their words 'very limited'. What on earth was going on there, if your current supplier could not get food for you. You should do something to make sure you are giving a high level of service to your customers. Simply telling them that the menu will be very limited, falls way below the standard of service, I would expect from a Beefeater.

Lovely room and in a very pleasant setting. Ideally placed for a lot of National Trust properties we will return for a couple of nights stay. WiFi was free but not very strong signal. Nice spacious room with table and chair and sofa and lovely bathroom with bath and shower. Really nice stay.

Having been here before the cut backs were notable. No biscuits in the room. No bath mat, no standard daily room cleaning. (There wasn't even a toilet brush in the bathroom). Cleaning, extra towels, bath mat extra needs to be requested from reception. BUT there was no phone in the room to contact reception. There was often no staff on reception and twice, when the bell on reception was rung, no-one turned up at the desk. The floor, in the bathroom (room 15) was very uneven and covered up with the floor covering. There was no plug socket, by the bed, for 1. charging phones that need to be used as an alarm or in an emergency. 2. For medical equipment e.g. CPAP machine. The light in the room, during the day was dull. The lighting at night was poor. No mirror by the dressing table and very poor lighting at the dressing table. Positives, it was clean and the staff were friendly.

Grubby hotel, poor WiFi very dated compared to others. Check in was very slow . Beefeater next door was ok, food ok service was pretty good. Needs upgrade and some money spending on the hotel . Fan was on in room maybe to cover the smell of mould, no WiFi even though there’s a controller in room

This hotel needs a full refurb, system was so slow to check in and add meal deals, beefeater closed due to no staff so couldn’t have breakfast or dinner the day after check in. Rooms were so hot and no air conditioning, fans provided but didn’t help. Most worrying was the smell of mould in the rooms

The reception took long to book us in but no problem, it was check-in time and the lovely lady was trying to deal with a queue of us. She was very pleasent and helpful. Got to the room and one of the main lights round the mirror didn't work and a light shade by the bed was broken and hanging off, the room and bathroom was very dated, needs a lot of TLC. No aircon even though theres a aircon unit on the wall so had to leave the window open, was bitten a lot but had been out earlier so can't blame the hotel. Not Premiers Inns fault but why do people think slaming doors & running up corridors at 2am is slightly acceptable.