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Vị trí4.5
Trang thiết bị4.5
Dịch vụ4.5
Vệ sinh4.6
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Tjong Kim Lang
Phòng suite Deluxe
Lưu trú vào Jan 2024
Gia đình
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào Jan 30, 2024
Like the room even small but very pretty and clean, toilet 👍🏼👍🏼👍🏼👍🏼 and near the station and have nice view, from outside the door can see Tokyo Skytree
Dịch
6/8
H98ERN
Junior Suite
Lưu trú vào Dec 2023
Du lịch cùng bạn bè
4 đánh giá
1.7/5
Đăng tải vào Dec 24, 2023
The room size is not proportional to the price, and both the elevator and corridor are very small, accommodating only 2-3 people at a time.
The hygiene conditions are poor, with a pervasive musty smell in the room. We booked a room for 4 people (2 single beds, 2 futons), and despite the front desk knowing we had 4 people, they didn't help us set up the futons. They even mentioned they wouldn't do it, leaving us to arrange it ourselves. Considering we paid for our stay, I believe this is a service we should have received instead of having to set up the beds ourselves.
The overall experience was extremely poor, and I wouldn't recommend it to friends.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for staying with us at our hotel. We sincerely apologize for any inconvenience caused by our facility and equipment.The reason we ask guests to make their own beds with the extra futons is primarily to encourage relaxation in our tatami mat area first. Additionally, as our staff often manage hotel operations and the cafe single-handedly, there are times when we are unable to assist with bed-making.We apologize for any discomfort caused by our inadequate explanation of this policy.We are committed to continuous staff training and improving our room hygiene management. Thank you very much for your valuable feedback.Best Regards,Asakusa Kaede
Tài Khoản Khách
Junior Suite
Lưu trú vào Jan 2024
Gia đình
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào Jan 23, 2024
Asakusa Kaede is a cute, cozy, quiet hotel right in the middle of the busy streets of Asakusa. Staff are friendly, polite, helpful, and they speak great English. Breakfast was delicious! (It wasn't included in our booking but we added once we got there). Rooms were very clean and their bathrooms have everything you need. I personally would come back here again. Big thanks to the entire staff!