Tài Khoản Khách
28 tháng ba, 2024
Other than the manager mr biswas's behaviour everything else was good, I had booked a 2 bedroom apartment from the online site and forgot to check the number of adults, when I checked in the management informed me that I had booked for only one adult, I told them why would I book a 2 bedroom for 1 person,I also showed them that the online price for 4 adults is the same, but the manager refused and asked me to pay 4500/- for the extra person even though the online price clearly showed the price for 4 adults was same which I had paid neither was he ready to refund my booking amount,he was clearly trying to pocket the extra money, after a lot of arguments he agreed to check in but no breakfast would be allowed even though my booking voucher clearly mentioned breakfast inclusive, the receptionist was very cooperative but the manager was clearly behaving as if he was the owner of the property,this hotel is also tied up with club Mahindra,the upper management should take some action
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