Tài Khoản Khách
4 tháng tư, 2024
We were really impressed by the Spice Island Beach Resort. However, a few aspects are of note and hence my "below 5 star" overall assessment/review. Firstly, location - absolutely fabulous. The resort layout has the majority of rooms offering direct access onto the ca 2km white sands of the Grand Anse Beach. We booked one of the Seagrape Suites. This fully met our expectations and was much better than the photos on some websites. The Seagrape suites are generously sized with a beach-side private terrasse equipped with seating and sunlounges. The majority of the property has benefited from recent modernisation and redecoration. All the staff were friendly and helpful. We were always addressed by name. Jamal was ever attentive and provided a regular beach service of drinks and refreshments throughout the day. In the restaurant Katrina, Lyndonna and Mikel always welcomed us with a smile and offered helpful menu suggestions. Lyndonna always ensured that our drinks never ran dry and quick to compensate any "evaporation". The gardens, though small, are beautifully maintained. The gardeners were helpful and provided explanations to our frequent plant questions. For a 5-Star resort there are, however, several aspects that need attention and improvement. 1. There are 2 restaurant/dining areas but effectively only one is functional during the day. The Oliver restaurant for breakfast and evening meals and the Sea & Surf at lunchtimes. It would be good to have both open in the evenings to enable guests the choice of fine dining (in The Oliver) or something simpler at Sea & Surf. 2. The lunchtime menus are fixed for the week. There is an excellent choice but provision of a self-service buffet could be helpful. This would provide additional choice and take the strain off both the serving staff and the kitchen. Changing the menu during the week would also give guests a greater dining choice. 3. The "a la carte" evening menu in The Oliver changes daily and offers a good choice. However, the menu repeats weekly. 4. Only one kitchen appears to service The Oliver and the Sea & Surf dining areas. Service is slow and the food served was frequently cold. The resort could benefit from either a larger kitchen or two separate cooking areas. The "slow service" was not due to the serving staff but more down to the time for food preparation. By way of moderation the quality of the food served was first rate. 5. Having a 3rd restaurant/dining area would offer guests more dining choice. Most 5-star Caribbean Resorts have several themed restaurants for guests to dine at - Spice Island has effectively only one. Perhaps locating an additional restaurant at the Spa end of the resorts could be a consideration? 6. The Spa is disappointing. A good selection of treatments are offered but these are expensive (by European standards). The Spa itself has limited facilities - no pool, no therapeutic showers nor hydrotherapy resources. Again, disappointing for a resort of this high stand
Dịch