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Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào 2024년 10월
Gia đình
6 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 2024년10월6일
Отель очень красивый. Территория зелёная, очень чистая и ухоженная. В номерах менее чисто и видно, что у отеля бывало и лучшее время. Еда вкусная, выбор разнообразный. Спиртное неплохое, выбор огромный. Пляж широкий, шезлонг свободные найти несложно. Утром море спокойное и чистейшее, после обеда небольшие волны. Бассейн большой, плюс ещё есть 3 детских. Детей много. Отель рекомендую.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 10월
Khác
2.0/5
Đăng tải vào 2024년10월15일
Russians made up 95% of the guests. And that reflected on the quality of the stay. Russians are very loud, messy, arrogant, and behave as if they own the world. The food was poor, it seemed to me like the kind of food that's commonly served in Russia, and it was mostly inedible. When I saw the sausages, cheeses, or scrambled eggs, I wondered how anyone could eat that. Besides, the food was often cold. They only served clean water in 200 ml bottled portions; it's hard to believe they couldn’t set up a dispenser so that everyone could refill (there was only one for overly sweetened sodas). The room was quite alright, although there were still some things that I couldn’t understand. Instead of a duvet or blanket, there were "towels" on the bed for covering. I can’t imagine how anyone can sleep under that. The hotel is mainly set up for children, so I don’t understand why every night at midnight, there was still loud music blasting throughout the hotel, making it impossible for adults, let alone children, to sleep. The hotel seems to place great importance on the disco, with music so loud during the day that it drove people away from the pool. Otherwise, the service didn’t meet expectations either. We waited half an hour to check out, but no one came, so we just took our things, left them a note, and headed to the airport. If you're not Russian or an ill-mannered brute, I wouldn't recommend this hotel.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 9월
Khác
4.0/5
Rất Tốt
Đăng tải vào 2024년9월9일
We stayed 10 days in August and we loved the location. Right on the beach, beautiful settings, crystal clear sea, with pebbles, very clean. The pools are just a few steps away from the beach, which was perfect for us with two young kids, so that we could easily relocate throughout the day. We always found available loungers on the beach, but it was harder to find them on the pool side. Most of the times, we decided to occupy two loungers by the pool, and then just go for a swim in the sea, to then go back to the pool. Water shoes recommended. They sell them on-site as well. The place is well kept, and clean. The staff is constantly busy working, cleaning, gardening. The food was great for us who like trying different types of food. Lots of stews, different meat, grilled fish every day, carved meat, pastas, rice etc. lots of salads and desserts. It becomes repetitive after a while but I think that's expected. We often had lunch at the snack bar with sea view, it was lovely and breezy. My kids enjoyed the two slides available, the only problem is they are only open two hours in the morning and two hours in the afternoon, one slide at the time. The afternoon one was hard to manage as it was from 2-4pm and we usually tried to get back in the room to rest a bit. Also the thing I didn't quite like was that the pools were closing at 6pm. I think it's a bit early, and sometimes they invited people out at 5:45pm already. Only a small negative though as we always had plenty of sun and swim time throughout the day. Showers facilities available in several points as well. Kids club is alright but mainly Russian kids. They do speak English but because of so many Russians, that is basically the main language for all games. I do think the kids club animation staff are great though. They really work hard all day long. Lots of activities and games. Evening entertainment was quite good. There is an air-conditioned gym, with sea view as well, open from 7am, which I enjoyed using a few times, while the kids were still asleep. The rooms are nice but could be bigger and have more storage. They do not change the beddings very often and we often had to clean the sheets ourselves to get rid of sand. The top bunk bed was never made. They only made the double bed and the bottom bunk bed. The minibar fridge didn't cool much. They are in two-storey buildings, and each room as either a ground floor patio or a first floor balcony/veranda. The Aircon works really well and cools down fast. Ceiling fan also available. Not much English spoken, and we struggled in the snackbar where twice they didn't get out orders right. All in all, the positives outweigh the negative, and as I said in the title there is room for small improvements. We didn't mind them and it was perfect for our family needs. We would definitely go back.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 8월
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 2024년8월25일
The hygiene, service and hotel management is absolutely on point thanks to the hotel staff and especially the general manager Mehmet Kavuz. He welcomed us with open arms and made us feel at home. I would also like to thank the animators Sanzhik and Walid Houssaini who were very sweet and welcoming. They made my experience at this hotel unforgettable ❤️
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 8월
Khác
3.0/5
Đăng tải vào 2024년8월21일
We booked a week long holiday at the hotel with two children (8 and 7). We had high hopes for our stay but were often left underwhelmed. We had read previous reviews about the rudeness of other guests but remained hopefully optimistic it would be different for us. It wasn’t. English is not a commonly spoken language in the hotel. This isn’t a problem as such and we managed fine. However, we found that the rudeness displayed by other guests really tainted our stay. By the end of the week we were very ready to come home and actively avoided other guests. The kinds of behaviours I am talking about include: - Lack of consideration for other guests. - Pushing in front to get food or drinks first. - Walking in to others who happen to be in their way. - No apologises given when you get walked in to. - Not sharing the inflatable rings to be used on the lazy river. This one was very difficult to watch. Adults were finishing their turn on the slide and walking past waiting children and taking another turn without sharing the inflatable ring. - One of my children being told to move off a chair because they wanted to sit down instead. I don’t want to attribute these behaviours to people from a particular country because that feels unfair and generalist. However, more could be done by the staff to ensure that everyone staying has the right to be treated properly and fairly. Without that, the culture of the hotel will remain poor. The food was ok. We were able to find something to eat each night but it did get repetitive. The room was ok. Clean enough and quiet. The pool areas were great for the children however finding space to sit is challenging. Often loungers are reserved for the whole day without anyone coming to use them at all. There was very much a scarcity mindset which meant other guests hoarded what they wanted, whether they used it or not. I would not return to this hotel.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 8월
Khác
4.0/5
Rất Tốt
Đăng tải vào 2024년8월20일
Beatiful place. Hotel is clean. A lot of plants, crystal sea and mountains. Food is ok. Staff helpful and nice however few times i don't get my order in Snack bar (once food, 2 times drinks). Snack bar could be open in different hour (diner - 12:00-14:00, Snack bar 12:00-16:00). Icecream could be available for more hour in a day. Swimming pools open by 6pm (could be longer), but every day was closed at 5:40-5:50. It was very annoying for me (when i go at 5:45 to swim for a while). Two sliders - both open ONLY for 2 hours a day and sometimes people were arquing about pontoon!!! No one manage this. Could me more smaller sliders open in all day. In restaurant isn't enough sits inside where is air-conditioning.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 8월
Khác
3.0/5
Đăng tải vào 2024년8월4일
The hotel itself is really nice, good layout. Be warned the slides are only on for two hours a say- I hadn’t read this before we booked. There would be less queuing if they were working throughout the day. To be fair the queues aren’t huge, but it would make a noticeable difference. The pools are a really nice temperature, kids loved them. Also the pools are not overcrowded which was great. The entertainment team are good and very chatty once you engage with them. There is a serious ant problem in the rooms- just could not get rid of them. Rooms aren’t actually cleaned- beds just remade- not with fresh sheets. Food is good- we found something lovely to eat each night. There is a large amount to choose from. We never had an issue getting a sunbed- always a bonus. The downfall of the holiday is the incredibly rude Russians- and as others have said this hotel is geared towards Russians. The majority have no concept of politeness (the way the staff are spoken to is quite frankly disgusting) and they don’t have any issues jumping in front of queues- whilst children have good manners and wait their turn. It’s really shocking to witness and probably why some staff are unfriendly as they have to put up with this behaviour. A member of staff took our bags to our room on arrival and stormed off (probably swearing by the look of it) after we didn’t tip him. We hadn’t changed our money yet and had no issue tipping staff throughout our stay. But this was a little shocking on arrival.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 7월
Gia đình
2.0/5
Đăng tải vào 2024년7월10일
Really not a 5 star, 3 at most. 80% of staff rude and ignorant ( when not walking around on mobile phones). Food was ok but not great. Some of the staff very nice with the kids. French guy in the shop was lovely and speaks great English, probably the only one in the hotel who does. Wasn’t a big issue for us however never saw any other English people, mainly Russian ( rude).
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 7월
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 2024년7월6일
This was our best vacation.Hotel is great,service,cleaning,animation team. Really everything was amazing. Animation team member Walid is a wonderful person, kind, professional, in one word PROFESSIONAL. waiters in the bar by the pool magical, friendly relationship.... Definitely resors for best options for family with kids.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 6월
Gia đình
3.0/5
Đăng tải vào 2024년6월30일
The first day we were given an old room that smells of dampness, because they had no room, then they transferred us to a bigger room, and it was ok, but the air conditioner broke down and didn't work for a whole day and night! which was unbearable, and they didn't have to change our room, they say that they are full, they say that they moved people to the room below us because the air conditioner is not working, and they didn't remember us, even if we came with a small child. in my opinion the food is bad, they give plastic spoons for dinner! and the staff is very disinterested, only at the reception they know English, the others don't, they only speak Russian and Turkish. in my opinion, this is a 3-star hotel, not a 5.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 6월
Khác
5.0/5
Nổi Bật
Đăng tải vào 2024년6월17일
Just got back from here yesterday and it was amazing. The place was clean, the food was good, especially for an all inclusive in Turkey, the beer was tuborg which was delicious, real pop, Coca cola Fanta Sprite etc. The beach was quite stoney but didn't bother us. The entertainment was excellent, every single one of the team worked so hard but I would like to give Walid a shout out. He went above and beyond to make us feel welcome and always had the time to talk to us and he really made a difference. Our kids loved him. Overall it was a fantastic holiday and would recommend this place to anyone wanting an all inclusive holiday.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 5월
Khác
3.0/5
Đăng tải vào 2024년5월31일
We had really high hopes for this resort from the reviews. There were some great bits but also some not so great. We found the staff actually quite rude, with only a small number of staff being nice and kind, others just came across as moody and not interested at all. I don't think the girl serving ice cream actually looked anyone in the face and just grunted at us all... Considering you pay for a family holiday at a family resort it was disappointing to say the least. The food was average and felt very much the same every day and night. I found the room cleaning OK but they didn't actually clean, more tidied and added new towels, and one day left us with zero toilet paper, which then took 2 calls to get some delivered that took over an hour!! The evening entertainment was pretty poor too.. children don't want to sit through bingo or a Mr & Mrs competition! Don't get me wrong, there were nice parts and enjoyable times but overall I felt disappointed and we would not be returning again......
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 5월
Khác
5.0/5
Nổi Bật
Đăng tải vào 2024년5월27일
I was in this beautiful hotel with my family and it was absolutely amazing. There are many sport activities and the people are very friendly and funny. I also want to thank Sanjar, Wadid, Sofia and the others (I don't know the names) for this amazing time.
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 5월
Khác
5.0/5
Nổi Bật
Đăng tải vào 2024년5월26일
Had a wonderful family time! Everything was exellent, room, food,kids club, water sport, and beer 😁I want to thank Laman, Sofia, Walid,Engin and all the other guys (dont know all the names) for everything . You make our vacation unforgettable!
Dịch
Tài Khoản Khách
Lưu trú vào 2024년 5월
Khác
5.0/5
Nổi Bật
Đăng tải vào 2024년5월25일
Our stay was exceptional! The room was beyond comfortable and very clean. The food was delicious and I really enjoyed everything. The staff were friendly and incredibly welcoming and helpful. The activities were for all ages and we had a lot of fun! I want to thank you guys for everything you did for us to have such an amazing experience! I definitely come back.