Tài Khoản Khách
9 tháng tư, 2024
My room was clean, but felt very warm due to the AC not working efficiently. The air coming out of the vents were same as air from a fan. I did complain to 4 times to different reception teams but they kept promising a tech will come and fix the air conditioner which never happened. They had other rooms available on that day But I wasn't offered a room as they kept promising someone will come and fix the air conditioner. The temperature on the controller was showing 28.5 degree and as you can imagine I had a very unpleasant and sweaty sleep. By the time I was checking out.. nothing had been done. I wished the hotel management was more accountable for this problem. It's an unfortunate that some boutique hotels, no matter how trendy and clean they are, allow customers to fall through their cracks in customer service. When I asked for a refund or compensation, I was told that the management wont accept a refund or discount as they have turned off the air conditioning system to save energy!!!
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