Tài Khoản Khách
ngày 11 tháng 7 năm 2023
Worst hotel ever!!!! We booked, paid in advance in this hotel and notify them via message and call about the time of our arrival, however after the long hours of travel and without proper sleep, we figured out we do not have a place to stay just when we were at the hotel. The funny thing was, the receptionist Ana checked us in, gave us the room key and to our surprise, upon entering the room, someone was there and occupying our room! Then the worst of the worsts? She then informed us when we get back at the reception that there is no room for us, it is either we wait until those guests checked-out or we cancel. Just wow!!! We ended up checking in to a new hotel, paid another money and when you think things get better, they become a disaster. To put on record, our booking was cancelled 29th of June and we were informed that we will receive the full refund between 7-12 days. Now is our 12th day but no amount of money was returned! We keep on calling and sending message to their Manager and right until now she never even bother to reply. Never again be deceived to this place. To my co-travelers, please avoid this place as they will just ruin your holiday. PS. If there is a zero star or a negative one, I would like to rate them as that.
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