Ảnh chụp Elea Old Tbilisi Hotel

Phản Hồi Từ Khách Sạn: Dear LI,Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean and comfortable — that’s something we’re consistently proud of.We’d like to clarify a couple of things from your review. The microwave you mentioned was not broken — it had simply been unplugged. Once plugged in, it worked as intended. It’s also important to mention that the microwave is not a standard amenity listed for guest use; it’s primarily intended for our staff. However, as with many things, we try to be flexible and accommodating, so we allowed access to it as a courtesy.In addition, we were happy to offer you a complimentary room upgrade to one with a balcony — at no extra charge — to help make your stay even more enjoyable. It’s a bit disheartening that this upgrade wasn’t mentioned in your review, especially considering the care and attention we aim to give every guest.We also noticed the photos you attached in your review. While we respect every guest’s right to share their experience, we must point out that the images didn’t show any specific issue—just a determined effort to find something wrong. And that’s okay! Every guest is different, and we always try to help in every way we can.It became clear during your stay that there was a continuous search for a reason to request a refund or a free stay. From evening until morning, not a single part of the hotel was left unexamined. Despite this, our team remained kind, helpful, and fully available at all hours—and we’re proud of that. In fact, this might go down as one of the most persistent refund quests in the history of Elea Old Tbilisi Hotel... maybe even all of Georgia!Still, we sincerely thank you for staying with us, and we truly wish you all the best in your future travels.Warm regards,Luka

Phản Hồi Từ Khách Sạn: Dear SDMoments, Thank you so much for your amazing review! We are absolutely thrilled that you had a perfect stay with us at Elea Old Tbilisi Hotel. It warms our hearts to hear that the cozy ambience and garden made you feel at home, and we are so glad you enjoyed the hospitality provided by our team. I’ll be sure to pass along your kind words to everyone, especially to those who worked to make your stay memorable. It’s wonderful to know that our breakfast was the best you had in Georgia — we take pride in offering a delicious start to each day! Thank you for choosing us, and we look forward to welcoming you back in the future! Warm regards, Lasha General Manager

Phản Hồi Từ Khách Sạn: Dear paulrendon, Thank you so much for your heartfelt review! We are absolutely delighted to hear that you had such a wonderful experience at Elea Old Tbilisi Hotel. It makes us truly happy to know that you enjoyed the cozy, creative interior, as well as the spacious room and the balcony with the swing—perfect for your daughter to relax! Your kind words about our staff mean the world to us. We pride ourselves on providing attentive and warm service, and I’ll be sure to share your appreciation with the entire team. We’re also thrilled that the breakfast, especially the pancakes, was a highlight for you! Thank you once again for choosing us, and we would love to welcome you back the next time you visit Georgia! Warm regards, Lasha General Manager