Country Inn & Suites by Radisson, Tampa/Brandon, FL

When we arrived, after we had paid in full with *******, we were told we had to pay a hotel fee of $8 plus tax to get our keys to the room, because ******* did not charge us for the hotel fee. This was not written anywhere or posted anywhere that we could find, so we called ******* who said we were only supposed to have the $100 hold for incedentals, which we never use. They called the front desk and then advised us to get a receipt showing the charge. We asked for a receipt which they could not give it to us until the morning, according to the front desk. They also said “******* knows we charge the fee”. Apparently, they did this to every customer who booked with a third party. In the morning, they told us we would have to get the receipt from *******. When no wouldn’t be take for an answer, we were given a receipt with $4 of the money refunded. It blows my mind that they can just charge more money, just because with no explanation after you are already locked in. This seems like a shady scam. If it’s not, this should be placed on a website as an expectation when you are booking through a third party.

Excellent service and our overall experience was very good. I wish we could have stayed longer. Thank you.

Had a great overnight stay. Room was comfortable with plenty of space. Nice sized bathroom and shower. Room was clean. Easy check in and check out. Had 2 TV’s only they did not work as expected and hard to find channels even with the guide. Otherwise excellent service and stay.

Room was very clean and quiet. It is an older hotel but well situated and area is nice. Room was comfortable as well. Check in was quick and easy as well

In my opinion, the snacks sold at front desk are extremely high, example bottle water $6.00 per bottle.

The staff was very friendly but the place hasn’t been well maintained. It was clean enough and safe enough. Our biggest issue is that the toilet wasn’t flushing when we arrived, and they had no one on site to fix it and no way of moving us. They did send someone out to fix it and they were courteous, but they work our toddler up because they came out so late. I was happy with how the staff handled it but it was a major inconvenience to not have access to a toilet for a while.

Room furniture was old and outdated, pillows were small and electrical outlets were coming out of the walls.

We arrived for breakfast at 9am. Ran out of pancake mix and all hot food. Restocking took 25 minutes

The front desk staff was very friendly and helpful. They were very accommodating. My room had a bit of a musty smell and it looked like there may have been mold on the ceiling that was painted over but overall the hotel was very clean and the staff very friendly. The breakfast was lacking but fresh.