Các đánh giá Pullman Khao Lak Resort

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback with us. While we are pleased to hear that you enjoyed our lovely hotel, spacious rooms, and tranquil beach location, we are truly sorry to learn that your experience with our service did not meet your expectations.We sincerely apologize for the slow service and any inconvenience you faced regarding the service charge. Your concerns regarding the wait time for drinks and food at the beach bar are noted, and we will be addressing this with our team to improve efficiency.Regarding your Accor membership, points are eligible to be earned when booking directly through the hotel or when paying directly at the outlet and bringing the bill to reception for points credit. We always strive to assist our guests in maximizing their membership benefits while following the correct process and policy. We regret any confusion and will work on ensuring clearer communication in the future.Your feedback is invaluable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Best regards,Warangrat D. (Jee Milk)Guest Experience TeamPullman Khao Lak Resort

Phản Hồi Từ Khách Sạn: Dear Khun Pongpichit,Thank you for your lovely feedback. We're thrilled to hear that you enjoyed the excellent service and the festive reindeer welcome. Merry X mas. We look forward to welcoming you again soon.Warm regards,Warangrat D. (Jee Milk)Guest experience team

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for your glowing review! We're thrilled to hear that you found our staff to be friendly and welcoming upon your arrival, and that you enjoyed the welcome drink. It's wonderful to know that you found your room cozy, spacious, and impeccably clean.We're delighted that you had a great breakfast experience with a variety of delicious options to choose from. Thank you for choosing to stay with us again; it means a lot to us to have your continued loyalty. We look forward to welcoming you back for many more enjoyable stays!Warm regards,Warangrat Duanghathai (Milk)Guest experience team

Phản Hồi Từ Khách Sạn: Dear Mr. Michael,Thank you for taking the time to share your feedback. We\'re pleased to hear that you found the food enjoyable and appreciated the nearby dining and massage options. Our team strives to provide great service, and we regret that we fell short of your expectations in some areas.We understand that our location outside of Khao Lak town may be a concern for some guests, and we appreciate your feedback regarding shuttle services. We will certainly share this with management to explore possible improvements for guest convenience.We truly value your input and hope to have the opportunity to welcome you back for an even better experience in the future. Please feel free to reach out if there’s anything we can assist with.Best regards,Warangrat D. (Jee Milk)Guest Experience TeamPullman Khao Lak Resort

Phản Hồi Từ Khách Sạn: Dear Khun NessWani,Thank you for your feedback. We appreciate your comments on our service standards and will take your suggestions to heart as we strive for improvement. Your experience is important to us, and we will work diligently to enhance our service.We hope to have the opportunity to exceed your expectations on your next visit.Best regards,Warangrat Duanghathai (Milk)Guest Experience TeamPullman Khao Lak Resort

Phản Hồi Từ Khách Sạn: Dear Khun Wassadee,Thank you for returning to our hotel and for your feedback. We're pleased to hear that Khun Lisa made a positive impression with her friendliness.We apologize for the issues you encountered with the room odor, dust on the TV remote, and the bathroom amenities. We will address these concerns with our team to ensure they are resolved promptly.We appreciate your feedback and hope to provide a more comfortable experience during your next visit.Best regards,Warangrat Duanghathai (Milk)Guest Experience TeamPullman Khao Lak Resort