Tài Khoản Khách
15 tháng hai, 2024
- On the bright side, the staff was incredibly friendly and accommodating. Special shoutouts to John Michael for his delicious breakfast eggs, the attentive dining area manager (forgot her name), the guy and very helpful nighttime receptionist, and the approachable security guard - The hotel's two pools were clean and inviting - the ocean view from my room was breathtaking However, there were some drawbacks. Here are my feedback: - I was disappointed to be transferred to a different room on my second night due to a "schedule conflict" without prior notice. This inconvenience could have been avoided with better communication. On the second day, I was asked to wait in the lobby while they cleaned both my current room and the one I was being moved to. I found it surprising that I had to suggest prioritizing the cleaning of the room I was moving into before cleaning my old room. I had expected the hotel staff to be aware of this plan and to organize accordingly, rather than advising me to wait in the lobby. - the difficulty in opening my room's veranda sliding door was quite frustrating. - I had to request bath towels in my first room, which was unexpected for a hotel of this caliber - The slippery shower area in my initial room raised safety concerns. This should be checked - the fluctuating wifi was forgivable since i use data connection of my phone instead - While the breakfast was enjoyable, there is room for improvement. but i love it - my toilet is not totally clean when i moved in on my first room. needed to call their attention on that Despite these shortcomings, my overall stay was pleasant, but attention to these details could enhance the experience for future guests.
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