Novotel Suzhou Tai Lake Santeh

Fantastic stay. Big lousy about the room. Big, cleaned and well maintained. The pools are nice but needs to be cleaned better.

Lovely room and the hot springs were really refreshing in winter! We really enjoyed our stay.

Very good place to go to hot springs! We enjoyed the hot springs a lot in the winter holiday. They gave us an upgrade to a beautiful room with an amazing (and huge) bathroom. Checkin desk is friendly and helpful and speaks English. Very clean and comfortable. Breakfast buffet has Chinese food as well as some Western choices like croissants, bacon, coffee, toast, and other normal breakfast foods like yogurt, fruit, etc. They started putting food away at 9:50 though, so don’t wait until last minute to go grab some breakfast. There’s not a lot close to it though, and restaurant in hotel is friendly and obliging, but expensive. Good place to stay!

it is just not the best time to go to Lake Tai in such cold and wet weather. Hotel is ok.

Very nice hotel and great location

Very recommended for a relaxing gateway

Staff were super friendly and welcoming. We got a free upgrade and the room was bright, clean and big. Breakfast was good, with a decent amount of choices. The play options for kids were really good - although it was very hot outside. My only disappointment was that the pool and hot spring area only opens at 2pm. It's frustrating waiting and disappointing to not have a final swim/relax in water on the check out day because you need to be out by 12. I hope the hotel can consider changing this. I do recommend the hotel for a few days getaway from the hustle and bustle.

Great place to enjoy with family. Stayed during the Chinese new year vacation. Although the staff tried thier best they couldn't ensure a good service as they were understaffed to serve a big crowd the turned out. Young children can really enjoy the place, much more in summer

Great facilities but food options can be improved