Victoria
11 tháng một, 2024
When my parents and I walked into our room, there was a dirty towel on the floor that looked like spilled wine was used to clean up. There was hair in the sink. There were poop stains in the toilet. The previous guests soap was still out on the counter. It was absolutely disgusting. There were only 3 clean towels in the room, but what about hand and face towels. Don't they have to adhere to certain cleanliness standards? I know it's not a 4 star or 5 star hotel, but come on!
I went to reception and asked them to clean up the bathroom, and when I returned from dinner, everything was cleaned up except for the hair in the sink and the soap from the previous guests was still there. I was still pretty disgusted at that point.
On top of that, when I tried showering before bed, black water came out of the shower and the water was pooling up as if the drain was clogged. I was standing in nasty black water pooling around at my ankles.
At night reception is non-existent. So if you need anything after 7:00 pm, forget about it.
In the morning I asked the reception to bring more towels and fix the shower. Nothing happened for hours. Then I found a nice looking lady and I asked her to bring me some towels. I also complained about the dirty bathroom, so she came in right away and cleaned everything up. I had to go to reception once again and only then did I make sure to watch them call the mechanic to fix the shower.
Building next door is under construction. So it is very loud.
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