Tài Khoản Khách
28 tháng tư, 2024
We took our two children on a rugby tour and reserved a family room along with our fellow rugby club friends. Unfortunately, our dining experience was less than satisfactory: the food arrived cold, our children waited for over an hour without receiving their desserts, and there was no apology extended. To add to the disappointment, we were denied a refund, as were our other friends staying with us. The management, handled by a single individual, exhibited poor customer service skills throughout. Notably, the sausage and mash dish left much to be desired, consisting of two small microwaved cocktail sausages falsely advertised as Cumberland sausages. Furthermore, our room was uncomfortably cold due to a malfunctioning heater, and the incessant traffic noise prevented any restful sleep. Regrettably, we neglected to heed the warning signs in the reviews prior to booking, and it's safe to say we will not be returning to this establishment.
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