Tài Khoản Khách
3 tháng tư, 2024
***********, this time you disappointed us. The images you portrayed for the accommodation we booked and in our booking confirmation were TOTALLY incorrect and NOT the room we were given. I was told by the venue that YOU have not updated your website with the correct images... I blame both yourselves and the accommodation facilities for this false and misleading information. We were given another room, which was just as disappointing but had no further options, so HAD to take it. We chose to upgrade to have a coffee machine in the room, and neither room had this on offer! Unless you call coffee sachets a coffee machine... another false advertising! I will be very interested to see if anyone takes the time to come back to me with an honest reason why you are providing false information. Oh and the view from our room is a car park, lovely! The only positive was the attitude of the staff who really were apologetic, but powerless to make any difference. Sadly, I did not take photos of the original room booked as we walked out of it and went straight to Reception to complain.
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