km8112024
ngày 15 tháng 1 năm 2024
Worst hotel and customer service. We recently stayed in room 14 at the St Helena Bay hotel. Firstly, false advertising they advertise a swimming pool and only as you get there they tell you it is not working. Well we specifically booked at the St Helena Bay hotel because of their pool facilities. When you want to speak to a manger... Well they are all unavailable. The reception ladies will tell you to email the manager Lorette Diedericks and she will be of no assistance. We spoke to her about not receiving what we paid for, I e. we booked a hotel that offers a gorgeous swimming pool overlooking the ocean. She will tell you that the pool will still take months to be fixed and offer you a free night's stay once and only if it is fixed. Okay thank you for the gesture, but will you be paying for our petrol and time to get out there again? St Helena Bay hotel if you are at fault and not offering your clients what you advertise and what they paid for, should you not at least be giving them some form of compensation back? Oh yes, the manager Lorette Diedericks will also lie to you about all the swimming pool pictures being taken off all of their booking sites. Well only once we sent her the photos and link of the swimming pool being advertised did she bother to take the photos off. Oh would you like working plugs in your room? Well according to St Helena Bay hotel that will be too much to ask for. The reception lady will send you to your room knowing that your plugs are broken and not even giving you any kind of warning that they are broken. You will then have to run up and down as well as wait for the electrician to finish his lunch (may I add for almost four hours) before your plugs even get looked at or fixed. You will then get told it is loadsheddings fault which is a reasonable excuse but loadshedding was only two and a half hours, but before we even arrived they knew about the problem and after loadshedding they will still make you wait for simple utilities to be fixed. If you would like any sort of hotel or holiday experience I highly suggest you do not book at St Helena Bay hotel. They do not even deserve one star.
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