Toya Sun Palace Resort & Spa

Everything is great. Enjoy so much with all facicilitiea, and have fun with families

The room is too old and cleanliness is not good. But the onsen is amazing. Breakfast and dinner buffet are quite good. And it is close to the rusutsu ski resort, only 40 mind driving for snowboarding.

Dinner and Breakfast all are good. Front desk can speak chinese. Convenience store about 800m.

I recently stayed at this hotel, and while the facilities were impressive, my experience was overshadowed by several disappointing issues. The hotel's amenities, including the pool, gym, and restaurant, were top-notch, and the common areas were clean and well-maintained. However, the room itself was another story. The cleanliness was far below expectations. There were stains on the bed linens, dust in corners, and the bathroom had visible mold in the shower. For a hotel of this caliber, such hygiene standards are unacceptable.

This hotel has stunning views the moment you walk into the main hall reception, you can see the massive lake. The room I was staying also had a stunning view of the lake. The onsen spa is also very good because there are 5 different types of hot spa (hot jacuzzi, bubble hot jacuzzi, an outdoor jacuzzi and two slightly warmer onsen. There’s a sauna and a cold bath. All were very refreshing. That’s about all the positives I can give. Now the disappointment, the buffet spread is large and was in a large banquet hall. It felt like a school hall eating place. The actual quality of the food wasn’t that good. Some dishes like the fish salmon had a fishy taste and stale, they served beef steak but it wasn’t that good. This hotel operates with large tour groups and I felt like the staff treated all foreign guest ( in the catering side ) poorly. They would serve croissant and butter and jam but they don’t have knifes. I requested for a butter knife and the manager (older guy) just stared and told me to use the forks or spoon to spread butter in it. If you’re having dinner and the buffet ends at 9am, even if you’re about to take a dessert at 9am or a minute after, the manager will stand next to you and stop you. This hotel provides you with an old fashion giant key instead of a key card. Only one key is provided, so if you’re going for a spa with your wife, you would have to time it on when to leave the spa area. I misplaced my keys but found it. I requested for a spare key and the reception told me to pay ¥10,000! If you’re used to modern hotels that provide you with modern amenities and plugs for all your devices and nice soft pillows with large TV, then this is not the hotel. But if you’re just going for a nights stay and experience the onsen, then go for it. (Beware…no towels are provided at the onsen)

Reception hall is quite good, have an amazing window view. Staff service is acceptable but the facilities of the bedroom is quite old and socket for electrical appliances and smartphone is not enough.