Tài Khoản Khách
31 tháng một, 2023
We booked an enconomy room, it says on the webb that every acccomondation has a view over the pool and garden, but we had to go down 3 levels, before we came in to the room the cooridor smell like sewer, then we got into the room and there were strong smell of mouisture and mold. As IF that werent enough the so called balcony we view of an unfinished building. We made complains but they couldnt or wanted do anything about it. We had contact booking,com, they asked Aria to make an exception for us, but they refused. They have false advertising and they have NO feeling for service because they don't know what it is. PS! Although the check-in was 15.00, but it wasnt ready until 15.30.
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