Các đánh giá Sofitel Singapore City Centre

Kỳ nghỉ tuyệt vời, Phòng rộng rãi và sạch sẽ. Phòng tắm đẹp. Vị trí trung tâm với nhiều nhà hàng gần đó! Nhân viên thân thiện và hữu ích

Đặt chỗ cho Lễ kỷ niệm + Lễ Giáng sinh cho vợ tôi nhưng rất ngạc nhiên khi yêu cầu tiện nghi không có trong hệ thống mặc dù tôi đã gọi trước và nêu rõ khi đặt phòng. Yêu cầu tiện nghi dành cho trẻ em và cũi trẻ em cũng không có trong hệ thống nhưng chúng tôi thật may mắn vì họ có sẵn cũi vào ngày hôm đó. Chúng tôi cũng được cung cấp thông tin mâu thuẫn tại thời điểm đặt phòng qua cuộc gọi rằng chúng tôi có thể đưa trẻ đến phòng khách để dùng bữa ở một góc để không làm phiền khách khác nhưng được thông báo rằng trẻ không được phép vào khuôn viên. Điều đáng thất vọng hơn là chúng tôi phải thay phiên nhau đi ăn canapé buổi tối trong khi một người trông trẻ trong phòng và điều khiến chúng tôi sốc hơn là thực sự có một vị khách đã đưa con đi ăn tối ở đó. Ban đầu cũng bị từ chối dùng bữa tại phòng chờ với lý do chúng tôi đã nâng cấp lên phòng câu lạc bộ thay vì đặt chỗ đó nhưng rất vui vì họ đã kiểm tra kỹ và giải quyết. Việc giao tiếp chắc chắn có thể được cải thiện. Chúng tôi rất thích căn phòng của mình và bữa sáng thịnh soạn!

Do không có phòng lúc 1500, chúng tôi chỉ có thể nhận phòng lúc 16:30, quản lý của Sofitel đã xin lỗi chúng tôi và cho phép chúng tôi trả phòng lúc 1500 vào ngày cuối cùng của chúng tôi.👍🏼 Cho đến nay, chúng tôi khá hài lòng với kỳ nghỉ của mình, chúng tôi thích giường lớn, chúng tôi thích dầu gội đầu (mùi rất dễ chịu), chỉ có một số phản hồi như gối quá mềm, không có lược trong phòng tắm, không có dịch vụ dọn phòng (cần phải gọi cho nó), ngoài điều đó là tốt.😊

Good service, gave us a cake when I mentioned it’s my friend’s birthday.

Great hotel, it is clean and well furnished with comfortable furnitures. Some issue with connecting doors that allow noise from next room to come through early in the morning. Also we asked for wine glasses and champagne glasses, it takes an hour to come in.

Upon our arrival, we were greeted by the concierge staff who directed us to the lobby. At the check in counter, Airi assisted us with the process and upgraded us to heritage view which made us feel so spoilt. The pool was quiet and my kids had a blast. Rooms were extremely clean like it was a newly open hotel! Really impressed by this! The only downside was there was no bidet in the toilet. And things to note if you’re visiting on a Sunday the shops at the connecting malls closes rather early at about 7-8pm.

Hotel did not have phone charging cables for loan and told us to leave our phones at the reception for charging, surprised that a 5 star hotel could not accommodate such a simple request.

Hotel was located at CBD, just above the MRT, super convenient! Hotel was clean and room is also very nice and spacious!

Amazing hotel - one of the best I've stayed at. Excellent bed & pillows choice, hot bath on request, very comfortable room, ammaculate service, good breakfast, excellent location. Can 100% recommend.

Title: Luxurious Stay at the Five-Star Haven Review: My recent stay at the five-star hotel was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance. The check-in process was seamless, and the staff were incredibly attentive throughout my entire stay. The room itself was a haven of luxury. Impeccably clean, tastefully decorated, and equipped with every amenity one could possibly need for a comfortable stay. The bed was like sleeping on a cloud, and the bathroom was spacious and well-appointed. The hotel's facilities were equally impressive. The pool area was a tranquil oasis, perfect for unwinding after a long day of exploring the city. The fitness center was well-equipped with modern machines, making it easy to stick to my workout routine even while traveling. Dining at the hotel was a culinary delight. From sumptuous breakfast buffets to gourmet dinners, every meal was a feast for the senses. The variety of options catered to every palate, and the quality of the food was outstanding. What truly sets this hotel apart, however, is the level of service. Every staff member, from the concierge to the housekeeping team, went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and genuine hospitality made me feel like a valued guest from start to finish. Overall, my experience at the five-star hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a luxurious and memorable stay.

Great location and great price. Many reataurants nearby. Will return again.

The maintenance of this supposed 5-star hotel is quite poor; just take a glance at the furniture in their lobby, and you’ll see what I mean. I’m extremely disappointed by their service. Despite requesting payment at the counter, they failed to follow through even after three emails confirming the arrangement prior to my stay. It’s definitely not worth the price we paid. I have no intention of returning to stay here again.

Very good location just outside Tanjong Pagar MRT. The room is big and matress pillow very nice. The breakfast has many selection from continental to asian. The minus point is that after the 1st night, they took all dressing gowns away and didnt give more slippers even if there were none anymore.

High quailty of dinner buffet on the first day of CNY. All the foods were delicious! The waiters were very polite, nice and helpful!