Novotel Living Singapore Orchard

Clean rooms, friendly hotel staff, good location.

位置非常方便，帶小朋友住這邊吃的也很方便

This booking was a fraud and I will post daily on trip.com telegram. Trip.com said they will help me with the bank dispute but instead disputed against this. The hotel was booked under Agoda.com when I checked with the hotel and not trip.com. The hotel is simply not helpful too. I tried to tell them I did not stay at all because I was not even informed and they simply asked me to check with Agoda and refused to offer a replacement stay. Just to highlight my wife is in hospital for 3 weeks now and I am having to work through all of this. A simple online search shows trip.com had been sued successfully twice in China. I am considering legal means too.

環境好 地段繁華

非常好就是有點小貴

Stay clear of this poorly managed property. I generally do not write bad reviews but this place is truly deserving of it. The GM condones the bad behaviour of certain long term selfish inconsiderate guests - items like shoes, slippers and bicycle can be found in the common areas even blocking the fire exit sign and potentially a fire safety hazard. Understand that they are allowed to place such items outside as they have no space in the apartment. Bad smells can be found on many floors. An ozone generator is placed permanently in the corridor for the selfish guest who decides to turned it on all day and night generating an unpleasant choking smell, without any regards for the well being of other guests and staff who are forced to live with it for the entire day. The GM should try spending some time with the ozone generator to get an experience of it. Typically hotels utilise such equipment only when necessary for a short period of time which are then removed immediately once it has met its purpose of removing odour but shockingly it is placed permanently for the selfish guest who is seemingly addicted to it. If one tries to switched it off for some fresh air, selfish will come and activate it back. Any educated person will know that long term use of ozone generators are not recommended due to potential health risks. Continuous use may lead to respiratory irritation, worsen asthma and potentially cause permanent lung damage particularly in the vulnerable. Walls are also very thin. Can hear the continuous sound emitting from the ozone generator, closing of doors, beeping sound of washing machine, crying of kid who has been spanked and the ringing of bicycle bell occasionally in the morning from the selfish who placed their bicycle in the corridor. Potentially problematic for light sleepers. Poorly trained staff - entering of units even when do not disturb sign is hanged on the door knob. Lifts are extremely slow - be prepared to wait, there are chairs placed at the carpark lobby which staff/guests frequently utilised while waiting for the lift. Poor designs - many units have either a steep staircase climb up or down to reach the unit so those with young kids or mobility issues may want to take note. Kitchen sink is built directly behind the main door which swings inwards in some units - an accident waiting to happen. Location while near Orchard road is up on a hill, something to consider for those with mobility issues. Breakfast is extremely limited, cold and poor taste. It’s catered from the hotel beside it where food is prepared prior to 7am to be brought over for breakfast hour 7-10am. So the peak hour breakfast crowd of 9-10am are consuming food which is prepared some time back. Plenty of better options can be found in the vicinity. For a couple of dollars more, one can actually have the full buffet spread in the hotel next door. Skipped it throughout my entire one month stay even though its part of my diamond benefits, setting the reco